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Regal Kia Lakeland
Lakeland, FL
4,928 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 4,928 reviews
October 13, 2020
Got a great vehicle at a good price. I felt rushed through the sales process and management wouldn't budge on dealer fees. The finance rep was obviously sick, blowing his nose and coughing. "Thankfull through the sales process and management wouldn't budge on dealer fees. The finance rep was obviously sick, blowing his nose and coughing. "Thankfully" he was wearing a mask. I light of everyone being hypersensitive to cleanliness and sickness, I do not believe he should have been working while ill. I did have a warranty item repaired by the service team. Though it took 3 weeks to get the part, it was replaced without any cost to me (as expected). Jarrett took great care of me before, during and after this service appointment. More
by waterdog32
Verified Customer
October 13, 2020
Went in for a used car then decided for a new one. David was great at guiding us and helping choose. When it came to the financing, it went downhill from there. They offered me one rate for finicing, then k was great at guiding us and helping choose. When it came to the financing, it went downhill from there. They offered me one rate for finicing, then kept adding charges to it, then called an hour after i left to offer another lower rate. They checked my credit score one time with my consent, second time without. I decided to finance with my personal bank instead. They became arrogant and rude after that. Finance guy was going around the showroom speaking loudly about my new financing and rate, telling me how my new agreement was not going to be worth anything and how im making a bad choice. I wanted to cancel my previous deal, they kept going back and forth giving excuses offering me other deals just to make business. Managed to cancel everything luckily, not going back there. More
by Annewhamond
October 12, 2020
Eco reapply and oil change for my 2017 Kia Sorento. I have been doing this process for four years very satisfied of the service and employees I deal with! have been doing this process for four years very satisfied of the service and employees I deal with! More
by DRBEAUCH
Employees Worked With
Mario Medina, Kelsey Johnson
October 09, 2020
Treated with respect. Nice comfortable waiting area. Was offered other choices instead of waiting. nice to know there are several options. A very nice young lady kept asking if there was anything I needed. offered other choices instead of waiting. nice to know there are several options. A very nice young lady kept asking if there was anything I needed. More
by MRMELGOMEZ
Employees Worked With
Stan May, Kelsey Johnson, Jorge Morfa
October 09, 2020
Stan da man and Sam were great to deal with.Even though Stan da man and Sam were great to deal with. Even though I only came in for an oil change on my 2016 Kia Soul...i walked out with a brand new Kia Sou Stan da man and Sam were great to deal with. Even though I only came in for an oil change on my 2016 Kia Soul...i walked out with a brand new Kia Soul.....and I love it! More
by MMCGUIGAN2007
October 09, 2020
Thank you Sercko He was very helpful With my son Patrick.getting him a new car that’s works for him took the time to help Patrick.getting him a new car that’s works for him took the time to help More
by Terikelsey1
Employees Worked With
October 07, 2020
I was very satisfied with the Service Manager Jorge to repair my CV Joint and also to Aliana for all her assistance for getting the 100,000 miles 10year warranty updated that I have been dealing with to c repair my CV Joint and also to Aliana for all her assistance for getting the 100,000 miles 10year warranty updated that I have been dealing with to correct this issue since 2017. More
by JUPEDREG
Employees Worked With
October 06, 2020
We had the most amazing car shopping experience with Felecia! She was knowledgeable, kind, patient, and beyond helpful. I will be referring people to her! Thank you for a wonderful car buying experience Felecia! She was knowledgeable, kind, patient, and beyond helpful. I will be referring people to her! Thank you for a wonderful car buying experience. More
by Caitlinelyse
Employees Worked With
Felecia Cooper
