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Regal Kia Lakeland
Lakeland, FL
4,913 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 4,913 reviews
July 02, 2020
First the wait was way to long,also the price of a oil change keeps going up when I first started going their I didn't pay no more than 30 at the most.I don't know if management changed But the price is i change keeps going up when I first started going their I didn't pay no more than 30 at the most.I don't know if management changed But the price is is almost 60 dollars now. Also if switching to synthetic oil is suppose to last 10000 miles, your people set my millage to 5000 so that I would have to come back before the 10000. (Which for me I feel is unethical )Also they put that my car was washed and vacuumed(it was defiantly NOT once again a ethical issue)very disappointed by how the service has gone down at this place. More
by ANASTASIABURKS
Verified CustomerEmployees Worked With
I didnt get the guy name that checked me in
July 02, 2020
Very friendly and help when it came down to purchase my vehicle paperwork was fast I will recommend my family and friends to purchase a car vehicle paperwork was fast I will recommend my family and friends to purchase a car More
by APRILMCGILL39
Employees Worked With
Stan May, Matt Macdowell
July 02, 2020
Great customer service... Mario made sure I was aware of what they were doing to fix my car, and the amount for the repair, and Kelsey helped me cash out. They were both kind and professional. what they were doing to fix my car, and the amount for the repair, and Kelsey helped me cash out. They were both kind and professional. More
by MARIPOSARICAN
Employees Worked With
Mario Medina, Kelsey Johnson
July 02, 2020
Have bought 4 kias from regal and will go back when it's time. Greg Schmidt is an awesome rep. and is very knowledgeable. The man and the company make a great duo... time. Greg Schmidt is an awesome rep. and is very knowledgeable. The man and the company make a great duo... More
by BTOtts
Employees Worked With
July 01, 2020
Greg was a great help in helping us find the right car we were looking for and we will be looking forward to doing business with him again in the future. were looking for and we will be looking forward to doing business with him again in the future. More
by Cravik1987
Employees Worked With
July 01, 2020
I dealt with Jonathan in the Service Dep't. He was polite, professional, friendly, and very helpful. My experience was enjoyable thanks to Jonothan's being on duty. polite, professional, friendly, and very helpful. My experience was enjoyable thanks to Jonothan's being on duty. More
by DEEJAY.HAYES
Employees Worked With
Jonothan in Service Dep't
July 01, 2020
Review Had a roof rack fitted to Kia Soul. Quick and efficient. Customer lounge, clean and tidy. Staff always friendly helpful and courteous. Keep up the goo Had a roof rack fitted to Kia Soul. Quick and efficient. Customer lounge, clean and tidy. Staff always friendly helpful and courteous. Keep up the good work. More
by alancrew
Employees Worked With
Willy
July 01, 2020
Orlando Lopez was an amazing help. Mr. Lopez help us looking for the perfect car for my daughter. His services was the best. My daughter is so happy with her graduation gift. I highly r Mr. Lopez help us looking for the perfect car for my daughter. His services was the best. My daughter is so happy with her graduation gift. I highly recommend the Regal Kia Lakeland on Bartow Rd. If you go ask for Orlando Lopez he is amazing, professional, friendly and very helpful. Thank you Mr. Lopez. More
by BAEZLIZZETTE
Employees Worked With
July 01, 2020
June 29th I had an appointment with Ryan after he summit my paperwork to the manager, he got in a car and left me sitting in his office for 30 minutes, the other sales personnel notice he was gone and tried my paperwork to the manager, he got in a car and left me sitting in his office for 30 minutes, the other sales personnel notice he was gone and tried to help me, at that point I was not satisfied with the service I was given by Ryan nor felt that I was an important customer to Kia, I still haven’t heard from them to say they are sorry Or apologize for Ryan’s action very disgusted with type of customer service Now days each customer should be treated the same More
by Cindyhines55
Employees Worked With
Ryan Hutcheson
