Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Regal Kia Lakeland
Lakeland, FL
5,074 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 5,074 reviews
October 14, 2020
AMAZING! Beyond satisfied with my experience thanx to Leah Gorman! 10/10 in my book. Thank you for the perfect car buying experience. I couldn’t have asked for a better saleswoman to help me with my firs Leah Gorman! 10/10 in my book. Thank you for the perfect car buying experience. I couldn’t have asked for a better saleswoman to help me with my first car purchase! More
by MIKAYLA11495
Verified CustomerEmployees Worked With
Leah Gorman
October 14, 2020
Jonathan very responsive, frequent check ins. Service went as planned and timeframe was as Mario indicated. All wore masks and followed cdc guidelines. Was a great experience. went as planned and timeframe was as Mario indicated. All wore masks and followed cdc guidelines. Was a great experience. More
by jsyrn
October 14, 2020
The staff are always friendly and courteous. Brought my car in for an oil change and it was done in a timely manner. I am always satisfied with their performance. car in for an oil change and it was done in a timely manner. I am always satisfied with their performance. More
by JCANTY29
Employees Worked With
October 13, 2020
I came in for a oil and filter change and left with a beautiful Kia Seltos. Sales team did a amazing job taking care of me. Huge shoutout to Pablo! Definitely referring to a friend. beautiful Kia Seltos. Sales team did a amazing job taking care of me. Huge shoutout to Pablo! Definitely referring to a friend. More
by kamri.morris
October 13, 2020
Got a great vehicle at a good price. I felt rushed through the sales process and management wouldn't budge on dealer fees. The finance rep was obviously sick, blowing his nose and coughing. "Thankfull through the sales process and management wouldn't budge on dealer fees. The finance rep was obviously sick, blowing his nose and coughing. "Thankfully" he was wearing a mask. I light of everyone being hypersensitive to cleanliness and sickness, I do not believe he should have been working while ill. I did have a warranty item repaired by the service team. Though it took 3 weeks to get the part, it was replaced without any cost to me (as expected). Jarrett took great care of me before, during and after this service appointment. More
by waterdog32
October 13, 2020
Went in for a used car then decided for a new one. David was great at guiding us and helping choose. When it came to the financing, it went downhill from there. They offered me one rate for finicing, then k was great at guiding us and helping choose. When it came to the financing, it went downhill from there. They offered me one rate for finicing, then kept adding charges to it, then called an hour after i left to offer another lower rate. They checked my credit score one time with my consent, second time without. I decided to finance with my personal bank instead. They became arrogant and rude after that. Finance guy was going around the showroom speaking loudly about my new financing and rate, telling me how my new agreement was not going to be worth anything and how im making a bad choice. I wanted to cancel my previous deal, they kept going back and forth giving excuses offering me other deals just to make business. Managed to cancel everything luckily, not going back there. More
by Annewhamond
October 13, 2020
Thank you for your effort to help me and my family. I don't take what you did for us for granted. We are not fancy people but we highly value when people treat us like we matter. You did that and I thank don't take what you did for us for granted. We are not fancy people but we highly value when people treat us like we matter. You did that and I thank you. Also, I cannot say enough about Felecia and Roberto. They showed us that they cared about our experience from my initial call to the dealership when Felecia answered the phone all the way to the end when Roberto attached the plate. Thank you. More
by Jonathan M
Employees Worked With
Cris Aviso, Sonny Glover, Jonathan Santos, Felecia Cooper, Roberto Rodriguez
October 13, 2020
Great customer service! Notified me of every step and kept me informed. Went above and beyond! He apologized for the longer than usual wait time and went over my recommended service needed. kept me informed. Went above and beyond! He apologized for the longer than usual wait time and went over my recommended service needed. More
by MB
Employees Worked With
October 12, 2020
Eco reapply and oil change for my 2017 Kia Sorento. I have been doing this process for four years very satisfied of the service and employees I deal with! have been doing this process for four years very satisfied of the service and employees I deal with! More
by DRBEAUCH
Employees Worked With
Mario Medina, Kelsey Johnson
