Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Regal Kia Lakeland
Lakeland, FL
4,906 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,906 reviews
April 29, 2020
Went in for a tire rotation and I'll change. The service was quick and thorough and Phillip provided attentive and respectful customer service, begining with opening the door as I arrived and ending with a was quick and thorough and Phillip provided attentive and respectful customer service, begining with opening the door as I arrived and ending with a breakdown of everything that was taken care of/being recommended on my way out. More
by EPPERSONCJ018175
Verified CustomerEmployees Worked With
Phillip
April 29, 2020
Easily the best car buying experience I’ve had! Greg is extremely knowledgeable and was very helpful and fantastic throughout the process. Nico was also great. Thanks, Regal! extremely knowledgeable and was very helpful and fantastic throughout the process. Nico was also great. Thanks, Regal! More
by joshuasteele
April 28, 2020
At Regal Kia we went after going to 3 different delearship when we got to Regal Kia Orlando Lopez receive us with a smile in his face and help us choose a good vehicle thank you Orlando and Regal K delearship when we got to Regal Kia Orlando Lopez receive us with a smile in his face and help us choose a good vehicle thank you Orlando and Regal Kia for your help More
by FELIX1977.FD
April 28, 2020
From arriving at the dealership all the way down to the paper signing Ed very informative and helpful. He went above and beyond. Excellent salesman. paper signing Ed very informative and helpful. He went above and beyond. Excellent salesman. More
by Elizabeth
Employees Worked With
Ed Box
April 27, 2020
Service nor customer service was the issue. That is the only reason for the 3 stars, otherwise I’d been 1 star. Price was the issue ironically. I’ve been to this location many times and had great experienc only reason for the 3 stars, otherwise I’d been 1 star. Price was the issue ironically. I’ve been to this location many times and had great experiences, Hence why I returned. I have a 2011 Kia Optima, car dies, I replaced the battery hoping that was the issue but although the car was running the light was still on. Auto-zone confirmed alternator was bad, so I decided to use my aaa to tow the car in instead of driving it there. Almost $600 is what it cost solely to replace the alternator. $326 for just the part, which is only a third of the cost at somewhere like discount auto. You as a dealership should have access to better prices than me, but I’d accepted same price or a little higher for convenience, but 3x’s the cost?!. Mechanics worked on my car for maybe 2hrs tops (based on phone calls between aaa drop off and dealerships pickup advisory), for a simple alternator replacement, and it cost me almost $600, not including the tow, or the battery I’d bought before getting the car there, ONLY for an alternator replacement charged by your dealership. That’s insane, unethical and sounds more like the facilities reputation and not what my previous experiences were. Based on yesterday’s experience, I would never recommend someone to go there and I highly doubt I’ll be returning. More
by NONE3
Employees Worked With
Todd Tripp
April 27, 2020
Orlando brought the car and paperwork to me and delivered my return less car to Nissan dealer in Lakeland and I never left my home. It was wonderful. my return less car to Nissan dealer in Lakeland and I never left my home. It was wonderful. More
by FARRANDJEAN
Employees Worked With
April 27, 2020
I can't complain the employees are always very helpful, pleasant and understanding. Mario is prompt to help he is utstanding very quick to help. pleasant and understanding. Mario is prompt to help he is utstanding very quick to help. More
by Rodrigmy71
Employees Worked With
Mario Medina
April 27, 2020
Place was clean and comfortable to wait for my car. Staff was friendly and informative. I like the fact that they wash the car for an oil change. was friendly and informative. I like the fact that they wash the car for an oil change. More
by DEBBIEMS310
Employees Worked With
Kelsey Johnson
April 27, 2020
I worked with Ryan Hutcheson, he was wonderful, when I called him, he was half way home, but came back to help me, love that. called him, he was half way home, but came back to help me, love that. More
by mahrou2000
April 24, 2020
The Regal Kia team is the most polite, professional, classy group of people I have ever dealt with! Cris and Orlando are the best people!!! classy group of people I have ever dealt with! Cris and Orlando are the best people!!! More
by bgmuth2
