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Regal Kia Lakeland
Lakeland, FL
4,913 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 4,913 reviews
April 23, 2020
Good job Went for my second oil change. At this time, I can say, both are satisfactory. Car looks like brand new or better. Don't know who the detail person Went for my second oil change. At this time, I can say, both are satisfactory. Car looks like brand new or better. Don't know who the detail person but excellent job More
by MJWEISS11
Verified CustomerEmployees Worked With
George
April 23, 2020
Friendly, courteous people who do what it takes to make car care pleasant and comfortable. They are always willing to take me somewhere whole my car is being casted for. I like the cleaning they do for m car care pleasant and comfortable. They are always willing to take me somewhere whole my car is being casted for. I like the cleaning they do for me each time I am there as well. More
by NATUREMAID2519
Employees Worked With
Kelsey Johnson
April 22, 2020
My Experience Was GREAT! I have always found your service to be great. Everyone treats me very WELL! This time the pain in my body was overwhelming and one of the ladies had I have always found your service to be great. Everyone treats me very WELL! This time the pain in my body was overwhelming and one of the ladies had to come and help me to set in a chair. I can not remember her name, but I appreciated her help. More
by ONCEAGAIN1950
Employees Worked With
Mario Medina, Kelsey Johnson
April 21, 2020
Mr. Box was very pleasant to work with and very knowledgeable of the vehicles Will definitely refer friends and family To this dealership And Mr. Box knowledgeable of the vehicles Will definitely refer friends and family To this dealership And Mr. Box More
by TRACYSCOTT9630
April 18, 2020
Kelsey has went above and beyond to help me when my car needed a battery. I was in Virginia and my battery wouldn’t take a charge. I stopped several places to purchase a battery and no one had one in stock needed a battery. I was in Virginia and my battery wouldn’t take a charge. I stopped several places to purchase a battery and no one had one in stock but I could wait 24 hrs which I couldn’t do because if I went to a motel overnight and turned the car off I wouldn’t be able to start it. I called Kelsey, you had the battery I needed in stock but I wouldn’t get home until 3-4am which meant again I would have to idle my car all night. So Kelsey set it up to have a technician come to my house the next day and replace my battery. Employees like Kelsey is what keeps customers returning to have their car serviced. Buying a new car is usually a one time visit but the service department (meaning Kelsey) is what keeps the customer returning and more than likely the next new car they purchase will be from your dealership. More
by BETTYSHOOTS
Employees Worked With
Kelsey Johnson
April 18, 2020
Excellant service always professional and very helpful, staff are clean and neat. I always recommend this dealer ship to my friends and family. I also appreciate that t always professional and very helpful, staff are clean and neat. I always recommend this dealer ship to my friends and family. I also appreciate that the staff are not pushy. More
by AK1945
Employees Worked With
Jorge Benitez, Kelsey Johnson
April 17, 2020
I drove up to the service center and I was immediately greeted by Mario. He directed me inside. I checked in with him , after asking if I would need a ride or was I staying. He showed me to the waiting ro greeted by Mario. He directed me inside. I checked in with him , after asking if I would need a ride or was I staying. He showed me to the waiting room. Mario was extremely courteous and friendly. The wait was not long. The waiting area was clean and well kept. My wait was comfortable. Mario came and got me and I was soon on my way. It was a very pleasant experience. More
by marycloudman7
Employees Worked With
Mario Medina
April 17, 2020
The knowledge and quick service are amazing. Everyone is helpful and happy to answer any questions. They take the trouble of getting a car serviced and make it an enjoyable time helpful and happy to answer any questions. They take the trouble of getting a car serviced and make it an enjoyable time More
by chas611c
Employees Worked With
Kelsey Johnson
April 17, 2020
Excellent service as usual. Getting my vehicles serviced and repaired is easy and comfortable. Thank you for service with a smile and a great attitude. and repaired is easy and comfortable. Thank you for service with a smile and a great attitude. More
by CATHYELIZ1998
Employees Worked With
Mario Medina, Kelsey Johnson
