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Regal Kia Lakeland
Lakeland, FL
5,060 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 5,060 reviews
July 02, 2020
Great customer service... Mario made sure I was aware of what they were doing to fix my car, and the amount for the repair, and Kelsey helped me cash out. They were both kind and professional. what they were doing to fix my car, and the amount for the repair, and Kelsey helped me cash out. They were both kind and professional. More
by MARIPOSARICAN
Verified CustomerEmployees Worked With
Mario Medina, Kelsey Johnson
July 02, 2020
Have bought 4 kias from regal and will go back when it's time. Greg Schmidt is an awesome rep. and is very knowledgeable. The man and the company make a great duo... time. Greg Schmidt is an awesome rep. and is very knowledgeable. The man and the company make a great duo... More
by BTOtts
Employees Worked With
July 01, 2020
I dealt with Jonathan in the Service Dep't. He was polite, professional, friendly, and very helpful. My experience was enjoyable thanks to Jonothan's being on duty. polite, professional, friendly, and very helpful. My experience was enjoyable thanks to Jonothan's being on duty. More
by DEEJAY.HAYES
Employees Worked With
Jonothan in Service Dep't
July 01, 2020
Orlando Lopez was an amazing help. Mr. Lopez help us looking for the perfect car for my daughter. His services was the best. My daughter is so happy with her graduation gift. I highly r Mr. Lopez help us looking for the perfect car for my daughter. His services was the best. My daughter is so happy with her graduation gift. I highly recommend the Regal Kia Lakeland on Bartow Rd. If you go ask for Orlando Lopez he is amazing, professional, friendly and very helpful. Thank you Mr. Lopez. More
by BAEZLIZZETTE
Employees Worked With
July 01, 2020
June 29th I had an appointment with Ryan after he summit my paperwork to the manager, he got in a car and left me sitting in his office for 30 minutes, the other sales personnel notice he was gone and tried my paperwork to the manager, he got in a car and left me sitting in his office for 30 minutes, the other sales personnel notice he was gone and tried to help me, at that point I was not satisfied with the service I was given by Ryan nor felt that I was an important customer to Kia, I still haven’t heard from them to say they are sorry Or apologize for Ryan’s action very disgusted with type of customer service Now days each customer should be treated the same More
by Cindyhines55
Employees Worked With
Ryan Hutcheson
July 01, 2020
Greg was a great help in helping us find the right car we were looking for and we will be looking forward to doing business with him again in the future. were looking for and we will be looking forward to doing business with him again in the future. More
by Cravik1987
Employees Worked With
July 01, 2020
Review Had a roof rack fitted to Kia Soul. Quick and efficient. Customer lounge, clean and tidy. Staff always friendly helpful and courteous. Keep up the goo Had a roof rack fitted to Kia Soul. Quick and efficient. Customer lounge, clean and tidy. Staff always friendly helpful and courteous. Keep up the good work. More
by alancrew
Employees Worked With
Willy
June 30, 2020
Very polite staff! Everyone is ready to assist as soon as you walk in the door. Wait time was a little long even with an appointment, but I was pleased to be able to have my car serviced at this location you walk in the door. Wait time was a little long even with an appointment, but I was pleased to be able to have my car serviced at this location More
by myrticia22
Employees Worked With
Angelica Hernandez, Jonathan Bentiez
June 30, 2020
Fast, efficient and knowledgeable Service at Regal Kia is fast efficient and the staff is knowledgeable. I am always greeted with a smile. my car is always brought in to the service Service at Regal Kia is fast efficient and the staff is knowledgeable. I am always greeted with a smile. my car is always brought in to the service center in a timely fashion and the work is done in a efficient manner. After the service is performed it is returned to me cleaner than when I brought it in. Whatever the service performed (oil change and recalls) was all explained to me. Thanks Regal for a job well done. Richard McGraw More
by RMCGRAW44
Employees Worked With
Mario Medina
June 30, 2020
Made an appointment and still had to wait 2.5 hours. To make matters worse the service person was wearing her mask as a chin strap during a global pandemic. make matters worse the service person was wearing her mask as a chin strap during a global pandemic. More
by BAKERHS
Employees Worked With
Kelsey Johnson
