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Regal Kia Lakeland
Lakeland, FL
5,053 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 5,053 reviews
May 21, 2020
Kelsey was very courteous, helpful and kept me updated every step of the process. She attended me quickly and got me back on the road just as quickly. I highly recommend her and the dealership. every step of the process. She attended me quickly and got me back on the road just as quickly. I highly recommend her and the dealership. More
by mom2ic2
Verified CustomerEmployees Worked With
Kelsey Johnson
May 21, 2020
Service was very good. Never have any problems. Customer service is absolutely awesome. Wouldn’t go anywhere else. I will be purchasing my other vehicle from Kia. Customer service is absolutely awesome. Wouldn’t go anywhere else. I will be purchasing my other vehicle from Kia. More
by CLINK63
Employees Worked With
Jonathan Benitez. 5 stars as well, Mario Medina
May 20, 2020
Scheduled an appointment online, got to the dealership and sat there for two hours before my car was even touched. Total was different from what I was quoted. and sat there for two hours before my car was even touched. Total was different from what I was quoted. More
by NONE3
Employees Worked With
Mario Medina
May 20, 2020
Kelsey was great! The reason this is not a totally five star review is that the service tech didn’t complete his job. One job to do. Take off the old tire, put on the n The reason this is not a totally five star review is that the service tech didn’t complete his job. One job to do. Take off the old tire, put on the new tire and check air pressure on that tire and all the tires. The new tire left with me from the dealership with 45 psi. All the other tires are at 35 psi. Sure, I can take care of it. But when you pay top dollar for service, then I expect top of the line service. Service advisor Kelsey 100%. Service tech 50% and am inconvenience for a good customer! More
by HOWESFR
Employees Worked With
Kelsey Johnson
May 19, 2020
Closing out our lease. Great experience thanks to Greg S. Got use closed and took us over to the Used Car dept. Barry did find us the lowest rate for our financial paymen Great experience thanks to Greg S. Got use closed and took us over to the Used Car dept. Barry did find us the lowest rate for our financial payments. We have been Loyal customers of Regal Kia for many years. Service department is the very best. More
by RRVLCEK80
May 19, 2020
People were very nice and omg salesman and finance service were awesome! Gonna tell all my friends and family about this dealership!! May God continue to bless everyone!!5 service were awesome! Gonna tell all my friends and family about this dealership!! May God continue to bless everyone!!5 More
by Mamie1227
May 19, 2020
Excellent Service and personnel were excellent as always. I have never had anything but the best treatment in the many years of using Regal Kia. I will always Service and personnel were excellent as always. I have never had anything but the best treatment in the many years of using Regal Kia. I will always be a loyal customer. More
by WAWHITTLE
Employees Worked With
Kelsey Johnson
May 19, 2020
Pleasant buying experience. Very knowledgeable staff and no pressure to purchase. Would recommend Regal Kia to family and friends Staff was considerate of my time Overall a good experience. no pressure to purchase. Would recommend Regal Kia to family and friends Staff was considerate of my time Overall a good experience. More
by SSWK63
May 18, 2020
Always on point from sales and service. I really appreciate the fast and courteous way I am treated when I am having my car serviced, thank you appreciate the fast and courteous way I am treated when I am having my car serviced, thank you More
by FSITT123
May 17, 2020
great job your dealership did a great job on my 2018 kia soul...it was quick.. also got a car wash , Kelsey Johnson was a great adviser thank you your dealership did a great job on my 2018 kia soul...it was quick.. also got a car wash , Kelsey Johnson was a great adviser thank you More
by davec10139
