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Regal Kia Lakeland
Lakeland, FL
5,019 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 5,019 reviews
March 12, 2020
The employees are very courteous. I was greeted upon entering the building. I was very pleased with the speedy service. The waiting area was clean. The refreshments offered were delicious. My car was se entering the building. I was very pleased with the speedy service. The waiting area was clean. The refreshments offered were delicious. My car was serviced and cleaned to my satisfaction. More
by Sisjalinda
Verified CustomerEmployees Worked With
Mario Medina
March 10, 2020
He was great to work with. However I am still waiting on the list of items that is covered with the extended service that I purchased . Not sure who it comes from I have left Nikko a message no return call. the list of items that is covered with the extended service that I purchased . Not sure who it comes from I have left Nikko a message no return call. More
by maryacook
March 10, 2020
Ryan was very nice to us. Did everything to help us find what we liked. We would recommend Ryan to anyone to look him up for help in purchasing a new vehicle. what we liked. We would recommend Ryan to anyone to look him up for help in purchasing a new vehicle. More
by boyersmithgirl91
Employees Worked With
Ryan Hutcheson
March 09, 2020
I had an appointment for 830. Service was very prompt. I was offered the courtesy transport but I didnt need it. Jorge was extremely helpful. was offered the courtesy transport but I didnt need it. Jorge was extremely helpful. More
by OJGONZALEZ2016
Employees Worked With
Jorge Benitez/1600
March 09, 2020
Mario Medina Is an excellentCustomer service workerHe Mario Medina Is an excellent Customer service worker He is so kind, hive inmediatly Attention to my Kia He check my kia guarantee terms And se Mario Medina Is an excellent Customer service worker He is so kind, hive inmediatly Attention to my Kia He check my kia guarantee terms And sent to diagnostics my SUV and found the problem and a few day I have my kia fixed. Thank U Mario More
by JOMARJR1
Employees Worked With
Mario Medina
March 09, 2020
Excellent customer service Working with the staff was a great experience. The only issue I had was the wait time was longer than expected. I'm retired so I didn't have an issue Working with the staff was a great experience. The only issue I had was the wait time was longer than expected. I'm retired so I didn't have an issue with waiting. More
by ACOABD
Employees Worked With
Kelsey Johnson
March 08, 2020
We came in for an oil change and looked at a few vehicles for a future purchase while we were there. Orlando was very helpful and not pressuring. for a future purchase while we were there. Orlando was very helpful and not pressuring. More
by TRUAPPLING
Employees Worked With
March 05, 2020
Service Advisor-efficient, helpful, Pleasant & knowledgeable Waiting Room-clean and cheerful with plenty of snacks for customers Rest Room-Very clean Car ready when promised knowledgeable Waiting Room-clean and cheerful with plenty of snacks for customers Rest Room-Very clean Car ready when promised More
by ICONLEY68
Employees Worked With
Jonathan Benite •••••
March 04, 2020
I was very unhappy with the service I received this time. I came in for an oil change and I was told that the price had gone up for this year. I expected that but I did not expect the amount of service to de I came in for an oil change and I was told that the price had gone up for this year. I expected that but I did not expect the amount of service to decrease. In the past I received the car wash and vacuuming as far as the service. I’d like to see that happen again. Thanks More
by RODNEY170
Employees Worked With
Jorge
March 04, 2020
Desk employee (sorry I forgot his name) attached a coupon to my order as I had forgotten mine. Work was done in a timely fashion. to my order as I had forgotten mine. Work was done in a timely fashion. More
by NTERRI
