Regal Kia Lakeland

the service experience was excellent excellent service dept, the advisor was very knowledgeable and very helpful and courteous, I would recommend the service department to my friends and excellent service dept, the advisor was very knowledgeable and very helpful and courteous, I would recommend the service department to my friends and family without a doub. More

Great Service & Efficiency This Bartow Highway Regal Chevrolet service center is the best. My service advisor, Jessica Torres, is always so considerate and thorough when servic This Bartow Highway Regal Chevrolet service center is the best. My service advisor, Jessica Torres, is always so considerate and thorough when service is needed. I recently had an issue that needed to be addressed as I was leaving town. She got it examined and a fix determined when I just drove in for service, without an appointment. Super folks, highly recommended. More

Great Tracey was wonderful, very welcoming, and knowledgeable about the vehicles. He brought us cold water, and snacks. The only problem was, we had to go Tracey was wonderful, very welcoming, and knowledgeable about the vehicles. He brought us cold water, and snacks. The only problem was, we had to go back several different days to get all the papers signed. We are thrilled with our 2020 Kia Soul! More

Regal Excellence Top notch services. Professional staff. Excellent customer service. Highly recommended. Will continue to have my vehicles serviced at Regal and will Top notch services. Professional staff. Excellent customer service. Highly recommended. Will continue to have my vehicles serviced at Regal and will purchase my next vehicle there. More

Jeff has a really great sense of humor and he is friendly I gave this rating because my experience was great with Jeff. He kept us informed of our vehicle every step of the way! I chose to sit and wait for my I gave this rating because my experience was great with Jeff. He kept us informed of our vehicle every step of the way! I chose to sit and wait for my vehicle this time and I prepared for a long wait but it was definitely within reason! I have purchased a total of 5 vehicles from this same Chevy dealership. I have always been a fan and will continue to be! More

Friendly Service Lakeland Regal is a professionally run business. They care about their customers and it shows. I not only was given chocolates at check out, but on oc Lakeland Regal is a professionally run business. They care about their customers and it shows. I not only was given chocolates at check out, but on occasion received a hug. More

2nd time was not a charm The first time we made a visit to Regal Kia, we were very impressed every aspect of the dealership, enough to drive away in a brand new car. This tim The first time we made a visit to Regal Kia, we were very impressed every aspect of the dealership, enough to drive away in a brand new car. This time around was the exact opposite. First lets start with the loud music being played by a DJ to no crowd... Who goes to a dealership to spend 10's of thousands of dollars to hear rap music blaring very loud to no one standing outside except for some sales persons. We came in to make do a buy out of our lease so we could purchase the car outright. After taking some time for the salesman to get the answers needed to do the paperwork we were brought tho the used car sales office to do the paperwork. We sat in there for over 45 minuets until we were finally greeted. We sat down with a finance rep and started talking about the deal. 5 minuets in we were whisked away to another office with another finance rep. Long story short, we gave the money we owed and were told that he could not do the paperwork that day and were assured that on Monday a driver would drive by the house with the paperwork for us to sign.... Well Monday came and went, as did Tuesday. Finally on Wednesday the driver stopped by and the papers were signed. Fast forward almost 2 weeks from that and I have been told after asking that they just sent the money to Kia Finance and still no title to be found. I have never been disrepected by a dealership like this in my 59 years. Will I ever purchase a new Kia again? I can not say. Will I ever buy a car from ANY REGAL car dealership, No I would not. I hope other have a better experience than we just had. Shame on Regal. The edit was to again lower my already low rating on Regal for now finding out I was lied to, A check has never been mailed to Kia Finance and it has now been 20 days since I paid Regal Kia. Nothing regal about regal. More

Great customer service Great place to buy a car they were super nice and service was great. I called about a veh. And they had it already for me to look at and test drive.. Great place to buy a car they were super nice and service was great. I called about a veh. And they had it already for me to look at and test drive.. I will definitely buy my next car from there.. More

Ryan and Austin are AWESOME! Ryan was awesome. Took the time to listen and show us anything we wanted (mustve walked a mile) Found us what we wanted and went out of his way to sea Ryan was awesome. Took the time to listen and show us anything we wanted (mustve walked a mile) Found us what we wanted and went out of his way to seal the deal. Now... The sales manager in the New dept. Was bombarding, didnt want to listen and only cared about getting into a brand new car, he didnt listen to not one of us. Couldve cared less. Ryan on the other hand was willing to go the extra mile... Literally!!! Austin helped us complete our journey and was awesome as well. All around great dealership. Will absolutely recommend Regal. More

helpful Very helpful,didn't feel rushed to make a decision.Didn't feel pressured into getting a more expensive vehicle.Will defenatly come back for another v Very helpful,didn't feel rushed to make a decision.Didn't feel pressured into getting a more expensive vehicle.Will defenatly come back for another vehicle. More