Regal Kia Lakeland

Professional, caring and helpful. My experience with Dion Box was very impressing. He was professional,knowledgeable,and personal he treated us as if we were his most important custo My experience with Dion Box was very impressing. He was professional,knowledgeable,and personal he treated us as if we were his most important customer and he aimed to please us. Thanks for such a concerned employee. Lynzie Miller More

Great experience at Regal Kia! This dealership never disappoints when I come! Everyone is always so friendly and helpful. They are organized and it is always a breeze going to get m This dealership never disappoints when I come! Everyone is always so friendly and helpful. They are organized and it is always a breeze going to get my Kia serviced! More

From leased Soul, into new Soul Greg was very helpful with my situation. My lease was near it's end, and he worked with me in determining the best option with regards to buying out t Greg was very helpful with my situation. My lease was near it's end, and he worked with me in determining the best option with regards to buying out the lease, changing into a new lease, or going into a new car. My finances were tight, but he was able to get me into a new Soul and stay within my budget. More

Outstanding Dealership I have purchased 2 new vehicles from Regal in the past 3 years and have have been treated as a very special person by Greg Schmidt, he did everything I have purchased 2 new vehicles from Regal in the past 3 years and have have been treated as a very special person by Greg Schmidt, he did everything he could do to help me go home with my Sportage that I love More

Disappointing I live in Mobile, Alabama and I have been shopping for a new car. While down on vacation, I went to Regal to see about a '19 Sorento. I found a nice I live in Mobile, Alabama and I have been shopping for a new car. While down on vacation, I went to Regal to see about a '19 Sorento. I found a nice one and proceeded to make a deal. The salesman Deon Box was very nice and the manager, Mike Galloway was helpful, although a little pushy. But, nothing too bad. I told him where my payments needed to be, $450 and no more, except for an extended warranty cost. My last car had a warranty to 100,000 miles and it only cost me about $25 extra per month. He had my payments right here when I went to talk to the finance manager. I can't remember his name, but he is Serbian. This is where the pressure was! First of all, I told him I needed an extended warranty. He came up with one that would raise my month payment over $80 a month! I told him "NO" and he gave me a lower one, but it was still almost $2000. He told me that my FICO score was 818 which is A+++. He finally came up with my payment of $493 a month. I wasn't happy, but I needed a car to go home on and signed the papers. Let me make sure everyone understands. I am 60 years old and broke some of my own rules about dealing with car dealers. However, after being there for 3 and a half hours, I was tired of the haggling and signed. However, after I got home to Mobile, I was looking at the contract and saw where my APR was 6.19%! Far more than my 818 score should have earned me. I immediately went to my bank here and they couldn't believe the rate that the dealer gave me. I know the "game". The REAL rate that Ally bank was giving me was 4.19% and the dealership has a kickback of 2% that goes back to them. I should have known better. The Finance manager even told me that he had only shopped my score to 2 banks, Ally and Capitol One. I found out later, these are two of the most expensive banks there are to finance a car with. Oh well! Live and learn. I am in the process of refinancing my loan with MY bank up here. It's only 4.14%. Later on, the phone rang and it was this sweet little girl calling to thank me for my purchase and to ask me how I liked my deal. She shouldn't oughta done that!! While polite, I told her that I was not happy and could not recommend their dealership. She then connected me to the new car manager and all he was able to say is "Sorry, you had a problem. We'll try to do it better next time." I told him that their isn't going to be another "next time" for me. Satisfied with the car and even the deal on the price, not so much with the finance manager. Very terse and rude even running by me one time when I wanted to ask him a simple question. He said, "I'm late for a meeting!" I thought that customers were more important than some dumb meeting. More

Amazing! I went to Kia unsure if I was ready to purchase a new car or not. Gregg and team did a great job making me feel comfortable and explaining things in d I went to Kia unsure if I was ready to purchase a new car or not. Gregg and team did a great job making me feel comfortable and explaining things in detail! Amazing service! More

greg has my families best interest in mind Greg sold my wife and I a new 2018 serento in May of this year. He treated us fair and was upfront and honest through the entire sales process. When w Greg sold my wife and I a new 2018 serento in May of this year. He treated us fair and was upfront and honest through the entire sales process. When we were ready for another car, I knew who I was calling.. We purchased an optima in October from Greg. my family has purchased 3 cars in the last 3 years from Regal, You know who I will be calling when I am ready for another new or used vehicle ..i would suggest you do the same More

Great experience I came in with a broke down wore out truck and left with a new loaded car. My salesman was very knowledgeable of cars and their features I came in with a broke down wore out truck and left with a new loaded car. My salesman was very knowledgeable of cars and their features More

Thanks Greg I had an appointment with Greg and he took good care of us. He had the car we were interested in out front waiting for us when we got there. As we too I had an appointment with Greg and he took good care of us. He had the car we were interested in out front waiting for us when we got there. As we took the test drive he went over the features of the car. Once we got back he went over the pricing and options. Overall We were happy with Greg’s Service and suggestions. My only complaint is that the sale paperwork took very long to complete, but this was not Greg’s fault. We used the Costco Auto Buying program to get a good price we were happy with. More

BEST PLACE TO PURCHASE FIRST CAR As a first time buyer of a car I was extremely nervous and scared of being taken advantage of due to my lack of knowledge. Firstly working closely wit As a first time buyer of a car I was extremely nervous and scared of being taken advantage of due to my lack of knowledge. Firstly working closely with Torre and Steve making sure the 2018 Kia Niro LX was exactly the car I wanted was amazing. Being able to ask questions, take time to think about the purchase, and then really be able to feel confident with the purchase was amazing. Not only did Torre and Steve do EVERYTHING they possibly could Jason went above and beyond with assisting me. He really did everything in his power to make sure that the price was right for the vehicle and that I understood absolutely everything. From the bottom of my heart I am so thankful that Regal Kia was able to put me in my very first BRAND NEW CAR and also make so many surprises happen for me! I cannot even put into words how amazing my experience was and I am so excited to send as many people as I can their way! Thanks Regal Kia! More