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Regal Kia Lakeland
Lakeland, FL
5,130 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 5,130 reviews
January 08, 2015
Great Dealership Tom Young was a great salesman, he took his time explaining most of the features of the 2015 Sedona, and was patient and took us around the lot to vie Tom Young was a great salesman, he took his time explaining most of the features of the 2015 Sedona, and was patient and took us around the lot to view the available inventory. Once we settled on a vehicle, he was attentive, and mindful of our time constraints (2 kids in daycare needing to be picked up). Cris was also very helpful and nice, and corrected a mistake in the trade in value when we pointed it out to him. The only rough spot was when we had to go back a few days later to sign some revised paperwork. We showed up for an appointment with Ken in the Chevy building. I had told him we would be there by 5pm, and when we arrived, we were told by a man on the raised platform in the dealership that he would be "5 minutes", and he would tell Ken we were there. Over an hour later (with 2 restless toddlers), Ken came out of his office, and when I told him we had been waiting over an hour, he apologized and said he had not been told we were there. We finally got everything done, very quickly after entering Ken's office, and the only remaining disappointment was that we couldn't add the free maintenance agreement with our financing. Not Regal's fault, I assume... Overall, a good experience, and we will be back when it's time to buy another car. More
by mschrader
Employees Worked With
Tom Young, Jennifer D, Ken Holloway, Cris Aviso
December 30, 2014
2015 Optima Lease I was thoroughly pleased with the sales experience; Justin was more than helpful in all aspects. Now that I am in the process of changing my insurance I was thoroughly pleased with the sales experience; Justin was more than helpful in all aspects. Now that I am in the process of changing my insurance coverage over to the new vehicle. I am slightly disappointed in the finance officers clarification of the insurance requirements of a leased vehicle. I went in to this lease knowing what I could afford; I can chalk this experience up to my failure to understand the details of a lease option. I just think that the insurance requirements to enter in to a lease option should have been explained in more detail; had it been explained in more detail I would probably have stepped back and researched my insurance options before closing the deal. I do however hold myself accountable for not completely understanding the requirements. I would caution anyone thinking of a lease option to understand all fees; including taxes, maintenance and insurance coverage. I would however recommend Lakeland Regal Kia for any of their car buying needs; just understand the language. More
by gkuyk123@yahoo.com
December 28, 2014
Kia Forte Purchase I thoroughly enjoyed my experience at Regal Kia. Everyone at this dealership was professional, friendly, and very helpful. I would recommend this deal I thoroughly enjoyed my experience at Regal Kia. Everyone at this dealership was professional, friendly, and very helpful. I would recommend this dealership to any of my friends and family. Major props to Red for landing me in my new 2015 Kia Forte with no money down. Thank you so much! More
by cconwell91
Employees Worked With
Red
December 22, 2014
Excellent Place to do business. For the first time I was able to buy a new car in less than 2 hours since the time I arrive at the dealership. Great service and I ended with the sens For the first time I was able to buy a new car in less than 2 hours since the time I arrive at the dealership. Great service and I ended with the sensation of getting the best deal possible. More
by lefasa01
Employees Worked With
Cris Aviso, Steve Burgher
December 21, 2014
awesome dealership They did an awesome job. Hats off to all who helped me in purchasing my new kia soul and this also includes the young lady who went over the owners ma They did an awesome job. Hats off to all who helped me in purchasing my new kia soul and this also includes the young lady who went over the owners manual. Merry xmas Debbie Rankin More
by drankin
Employees Worked With
December 19, 2014
CAR PURCHASE I enjoyed my experience at this dealership. They made the experience easy. everyone was super helpful and friendly. I would recommend this dealer I enjoyed my experience at this dealership. They made the experience easy. everyone was super helpful and friendly. I would recommend this dealership to anyone. More
by rlcat321
Employees Worked With
Cris Aviso, Mike Galloway, Steve Burgher
December 17, 2014
Love this place!! 100 percent satisfied with all aspects of my car buying experience here!! Thank you to Ed Box for being such a kind and helpful salesman!!! 100 percent satisfied with all aspects of my car buying experience here!! Thank you to Ed Box for being such a kind and helpful salesman!!! More
by Lisa
Employees Worked With
Ed Box
December 15, 2014
Outstanding personnel, customer service, and after care! I am extremely customer oriented since I work in a field where keeping your job depends on that. Regal KIA has the best, friendliest and most courte I am extremely customer oriented since I work in a field where keeping your job depends on that. Regal KIA has the best, friendliest and most courteous people working on any given day and time...the service and care is always consistent! Greg Schmidt is a really knowledgeable and tremendously helpful when it comes to the KIA brand and sorting out what it is I wanted in a new KIA without breaking the bank. My Husband and I bought my first KIA (2013) and returned for an oil change and service recently,(great service dept. Patient and willing to spend the time to answer questions!) only to end up leaving with a new KIA (2015). Greg and Charlie Norwood worked to help get us into the new KIA without breaking our pocketbook, understanding numbers, paperwork and made sure all questions and concerns were answered (No Pressure). We were also given phone numbers if thoughts came about after we got home - I love this Dealership and it’s customer service culture!! Greg and Charlie are keepers!!! Kudos guys! More
by cheryl.unger.5
December 08, 2014
Quality of sales personal make happy purchasing experince Sales employee, Steve Burgher, and Finance Mgr., Charles Norwood were both professional, knowledgeable and very helpful which all added up to making t Sales employee, Steve Burgher, and Finance Mgr., Charles Norwood were both professional, knowledgeable and very helpful which all added up to making this car purchase very enjoyable. I was so impress with the quality of these two gentleman that I brought my sister in law to purchase a new automobile from them. This dealership will prosper and grow with the fine caliber of these two employees. Tim Batman More
by tbatman
Employees Worked With
Steve Burgher
December 04, 2014
Greg is AMAZING Greg has helped my entire family get new KIA vehicles and I was so happy that he helped me through my first vehicle purchase! Going into a car lot not Greg has helped my entire family get new KIA vehicles and I was so happy that he helped me through my first vehicle purchase! Going into a car lot not knowing a lot about the car business can be overwhelming, but Greg was tremendously helpful and informative. I am SO happy that REGAL KIA , specifically Greg, was able to help me get my beautiful KIA Forte! I absolutely LOVE it. Regal gained my trust and my LIFELONG CUSTOMER guarantee! P.s The entire Team is amazing... thanks John for helping out with finances and Cris for overseeing the magic! More
by Alayna Burton
