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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,109 Reviews

3,109 Reviews of Regal Kia Lakeland - Service Center

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September 17, 2022

Customer service a+, work timely and complete very satisfied, clean rest room and lounge area More

by JEROME_OTT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal Kia!

September 16, 2022

Jonathan was great his customer service skills kept me in the know throughout the entire process More

by jimmy33594
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Regal Kia Lakeland responded

Thank you for choosing Regal!

September 16, 2022

Service was great and my attendant was very helpful. They did a great job on my car. More

by alnieta60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Regal Kia Lakeland responded

Thank you for choosing Regal!

September 16, 2022

My advisor was kind, communicative, and even found a coupon for me. I am very happy! More

by CAYCHAMBERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Regal Kia Lakeland responded

Thank you for choosing Regal!

September 15, 2022

Took good care of me and my car. Explained everything so I could understand. Thanks More

by ambrwmbr22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Regal Kia Lakeland responded

Thank you for choosing Regal!

Sep 20, 2022 -

Regal Kia Lakeland responded

Thank you for choosing Regal!

September 14, 2022

The service is usually decent but the seating area is usually dirty. Wish it would be cleaner. More

by asinawi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Regal Kia Lakeland responded

Thank you for you feedback, we have plans in the work for an entire new building!

September 13, 2022

Only negative on this visit was the toy/kids room is completely unmaintained. Toys were visibly soiled as if not cleaned for a VERY long time. Girl at the desk did gove me clorox wipes and I Cleaned eve More

by Nichole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Regal Kia Lakeland responded

Nichole, Thank you for bringing this to our attention. We will address this right away! We apologize for the inconvenience.

September 13, 2022

I will not bring my car back there. To many bad problems I’ve experienced there. Will not recommend it to no one. My car could of exploded when I left for a incomplete job. Need it repo More

by JANIS2
Recommend Dealer
No
Employees Worked With
Kelsey Johnson
Sep 20, 2022 -

Regal Kia Lakeland responded

thank you for your feedback please contact Service Manager Jeff Soloj at 863-904-1170 xt 1067

September 13, 2022

Love the customer service every time I go to Kia to get my car service More

by ARMSTRONG.JACQUELYN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Regal Kia Lakeland responded

Thank you for choosing Regal!

September 12, 2022

You are sending me texts for a car that was traded in 4 months ago. I tried to call you last week to let you know Johnathan, but you did not answer.. More

by Broncofreak
Recommend Dealer
No
Employees Worked With
Jonathan Benitez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Regal Kia Lakeland responded

Thank you for the feedback. Although, we will need more information to correct the issue. Please either reach out to Service Manger Jeff Soloj at jeff@regallakeland.com and provide number and vehicle in question. We apologize for the inconvenience.

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