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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,103 Reviews

3,103 Reviews of Regal Kia Lakeland - Service Center

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August 16, 2022

Everyone here is super helpful and so so kind. Anytime we’ve walked in, we’ve been greeted by someone right away asking how they can help. More

by Maribel Natal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Regal Kia Lakeland responded

Thank you for choosing Regal Kia!

August 16, 2022

I will never go to the dealership again. They do not honor their own warranties even after admitting to me there was an issue. More

by WS18531
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Sol
Sep 20, 2022 -

Regal Kia Lakeland responded

Thank you for your feedback, but unfortunately we are not the decision makers when it comes to warranty coverage.

August 16, 2022

They took very good care of our Kia Soul. The only sad part was that we had to wait two hours for an oil change and to rotate the tires. Overall though very friendly staff! More

by BSAPEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Regal Kia Lakeland responded

We apologize for the inconvenience and will do better next time!

August 16, 2022

I was happy with the way I was treated and Jorge was a great advisor. Only issue was the window washer fluid was left empty after it was repaired and oil change??? Other than that I was pleased More

by Decowart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Regal Kia Lakeland responded

Thank you for choosing Regal Kia!

August 14, 2022

Regal KIA has serviced my car since I bought it in 2017. They always do an excellent job and their customer service staff are both competent and very friendly. I highly recommend Regal KIA. More

by Colonel John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Sep 13, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal Kia!

August 13, 2022

Clean, courteous, friendly. I trust that my vehicle is in good hands when I bring it in for service. More

by GEMSTAR2791
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal Kia!

August 13, 2022

I appreciate all their help getting all the recalls fixed on my car and getting me a rental car. More

by josuzymac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal Kia!

August 12, 2022

My service advisor was nice and informative. The work performed was done timely and qgood More

by fhalbert10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Sep 20, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal Kia!

August 11, 2022

Very professional staff. I am quite pleased with how the service department young lady was very nice. More

by LOUIE_46224
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Sep 20, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal Kia!

August 10, 2022

We r very pleased with Regal. Anytime that we have been in for work on r car everyone has been very helpful and pleasant. Job well done by all. More

by SLOTZ908
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal Kia!

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