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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,113 Reviews

3,113 Reviews of Regal Kia Lakeland - Service Center

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June 30, 2022

The service and sales staff are very helpful, friendly and Knowledgeable about the vehicles on the lot. More

by am8br
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson, David Maldanado
Jul 06, 2022 -

Regal Kia Lakeland responded

Thank you for choosing Regal 😁

June 30, 2022

The dealership staff were very accommodating and courteous with feeling comfortable while waiting time for my car to be serviced. More

by KKRISTENN9
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Regal Kia Lakeland responded

Thank you for choosing Regal!

June 30, 2022

Great customer service, location is convenient and close to home. The waiting area is well maintained More

by KEILANI.RODRIGUEZ14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2022 -

Regal Kia Lakeland responded

Thank you for choosing Regal 😁

June 30, 2022

Very pleasant experience, I am new to owning a Kia and they treated me very well. Helped set appointment to address my concerns and gave me updates on status of repair. More

by TSMOORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2022 -

Regal Kia Lakeland responded

Thank you for choosing Regal 😁

June 29, 2022

Service agent was able to fit me in for a major safety check when I did not have an appointment. Was able to verify car was safe to drive. What could have been a 6 hour affair was done within 3 hours an More

by dave623231748
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2022 -

Regal Kia Lakeland responded

Happy we were able to help Dave, drive safe 😁.

June 28, 2022

Supposedly they top off all fluids , I have left several times with low antifreeze and no windshield washer fluid . Also when they check tire pressure they never tighten caps and they fall off. I’m missing More

by ANSONIA1217334
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2022 -

Regal Kia Lakeland responded

Thank you for your feedback. Antifreeze is not something that we top off as part of the complimentary services, same with vacuuming. However, the washer fluid should be addressed.

June 28, 2022

Service Department And It's Employees Are Always A Pleasure To Deal With And Always Top Notch. More

by NOSREBOR22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2022 -

Regal Kia Lakeland responded

Thank you for choosing Regal 😁

June 27, 2022

Prompt, professional and courteous. Comfortable waiting area. Jeremy made sure I was aware of what was needed More

by Ckorpalski17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2022 -

Regal Kia Lakeland responded

Thank you for choosing Regal 😁

June 26, 2022

Dropped off the car night before service. It wasn’t worked on for 2 days then when it was the Service warranty did not cover what needed to be replaced oil pressure gauge sensor the vehicle More

by Ronald
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan Benitez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2022 -

Regal Kia Lakeland responded

Ronald, we will look into what caused the delay in getting the vehicle diagnosed. Unfortunately, we do not decide what is covered under warranty, that is beyond our control.

June 25, 2022

My bumper issue was not taken care of; still waiting on a call back, 3 weeks now. More

by Melissa Conatser
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Jul 06, 2022 -

Regal Kia Lakeland responded

We apologize for the inconvenience, please contact Customer Service Manager at 863-333-4633 to discuss.

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