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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,109 Reviews

3,109 Reviews of Regal Kia Lakeland - Service Center

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July 31, 2021

I needed a quick oil change to go out of state unexpectedly and they not only got me an apt that day and accommodated me getting off work late, but had it done in 30 mins. More

by rfloyd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy
Aug 02, 2021 -

Regal Kia Lakeland responded

Happy we could help, safe travels on your trip.

July 30, 2021

All the service people were very friendly! The service manager, Jorge Benitez, went out of his way to make us happy. The part was still under warranty. So we paid not so much as was quoted. We left as h More

by asplash93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Regal Kia Lakeland responded

Warranty coverage is always a nice surprise, Thank you for trusting us with your vehicle!

July 30, 2021

Awesome customer service from the rep to the shuttle driver and everyone in between. Timely great communication met all expectations....keep up the great customer service More

by tcspooner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shuttle Driver and everyone encountered in between
Aug 02, 2021 -

Regal Kia Lakeland responded

Thank you for choosing Regal Kia!

July 30, 2021

We have never been disappointed with your service, your courtesy, or the snacks and coffee. We will be buying our next KIA from you for sure. Thank you again More

by DANPK1901
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Aug 02, 2021 -

Regal Kia Lakeland responded

Thank you, we look Forward to it!

July 30, 2021

Asked for tires to be rotated and don't think they were. They pulled off the old oil change sticker on windshield and left sticky glue on windshield. The free car wash was less than free, had to go get car More

by CINDIC7234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan Benitez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Medina, Kelsey Johnson, Alondra Sandoval
Aug 02, 2021 -

Regal Kia Lakeland responded

We are disappointed to see that your visit was less than satisfactory. Could you please provide your contact information so we can access your records and look into this further? reply back privately or email Customer Service Manager, Alaina Southern at alaina.s@regallakeland.com.

July 30, 2021

Great place to get my car serviced. Trying to submit this but i need 25 word minimum. Dont have them. Have a nice day. Live long and prosper. More

by hrvwt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Medina
Aug 18, 2021 -

Regal Kia Lakeland responded

Thank you!

July 29, 2021

Service was very prompt and efficient. Serviceman Jorge was very kind and thorough. All Employees were friendly and helpful. Clean facility makes waiting enjoyable. Thanks for rocking chairs outside. More

by DUSTHERSH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2021 -

Regal Kia Lakeland responded

Thank you for choosing Regal Kia!

July 29, 2021

I own a 2011 Kia Sportage that I purchased new from Regal Kia back in 2011. I have always brought it to Regal Kia for service. They have a super friendly staff. They don't try to push unnecessary service on More

by Z06DADDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Medina, Kelsey Johnson, Alondra Sandoval
Jul 30, 2021 -

Regal Kia Lakeland responded

That's fantastic, we hope you enjoy your Sportage for another 170k miles :)

July 29, 2021

My service rep Jorge was so friendly and helpful let’s not forget professional I thought I was in Disney world at the magic castle More

by OOHLASAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2021 -

Regal Kia Lakeland responded

Thank you! 🤣🤣

July 29, 2021

The woman who helped me was incredibly nice , helped me get in and out knowing I was there with my two young kids. Thankful. Perfect. More

by ksaenz17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Aug 18, 2021 -

Regal Kia Lakeland responded

Thanks for choosing Regal Kia

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