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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,185 Reviews

3,185 Reviews of Regal Kia Lakeland - Service Center

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August 19, 2021

My service was fast and i ask for a computer check as i was having electrical problem. Not but a few min later maybe 15 altogether, i was told my car was ready and that it was my battery. And NO CHARGE! More

by Nurse4jesus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Medina, Kelsey Johnson, Alondra Sandoval
Aug 23, 2021 -

Regal Kia Lakeland responded

That's the best possible news!! Glad we could help

August 19, 2021

Regal has been our sales and service dealer of choice for over 10 years. Jorge is the best service advisor we have ever had period. More

by LEEBERT24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Regal Kia Lakeland responded

10 years!?! That's awesome, thank you for trusting us with your vehicle needs.

August 19, 2021

While I loathe that I something always seems to break on my car I’m glad they have a good service department, spacious and stocked with snacks. More

by amassanelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Regal Kia Lakeland responded

It's way more fun to buy a new car then it is to repair the one you have! We get it, but we are here to help keep the one you have in tip top shape!

August 19, 2021

The dealership is clean and the people are friendly but the price on repairs are outrageous. Took my car in for a recall issue and got an estimate on some other repairs More

by DCLAYTON63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan Benitez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Medina, Kelsey Johnson, Alondra Sandoval
Aug 20, 2021 -

Regal Kia Lakeland responded

Thank you for your feedback, The recommended maintenance for a vehicle with 115k miles is a little more extensive to keep it in optimal driving conditions and prolong the lifespan of your vehicle. We use KIA genuine parts and have discounts available. We would be happy to spread the repairs our or look at other options for your.

August 19, 2021

KIA Service is the BEST! Always friendly and great service with a smile. The team is reliable and trustworthy. Always confident work is done right. More

by Neil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Medina, Kelsey Johnson, Alondra Sandoval
Aug 23, 2021 -

Regal Kia Lakeland responded

Thank you for trusting us with your vehicle!

August 19, 2021

They have some of the nices people,a very clean waiting room and people that keep you informed about your vehicle. And always tell you if more has to be done on your vehicle and also let you know what it's More

by NT5151
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stan May, Mario Medina, Kelsey Johnson, Alondra Sandoval
Aug 23, 2021 -

Regal Kia Lakeland responded

Thank you!! We look forward to seeing you again next time :)

August 18, 2021

I had a great experience great customer service the team members all where very helpful with my visit I didn’t wait long at all I was in and out More

by Martishamcroy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2021 -

Regal Kia Lakeland responded

Sounds perfect! See you next time :)

August 18, 2021

Always get done close to predicted time. Very knowledgeable staff from service people and mechanics. I like the car wash but miss the vacuuming. I had to call to make an appointment because the More

by spiritray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Medina, Kelsey Johnson
Aug 24, 2021 -

Regal Kia Lakeland responded

Thank you for your feedback, you can always add vacuuming services, but we will look into the technical issues with the website.

August 18, 2021

They always make me feel welcome and great as a customer. Great customer service, and fast with every service. I am highly blessed to be a Kia customer! More

by Lilydonuts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2021 -

Regal Kia Lakeland responded

We are highly blessed that you are our KIA Customer! Thank you so much

August 18, 2021

The customer service is not friendly, Don't discuss what they done. Still don't know what if anything they done besides my brakes, oil change and tire rotation. Take lessons from Dyer Kia on customer servic More

by joanettwiker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jorge Benitez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Regal Kia Lakeland responded

Joanette, We would be happy to go over the services provided at your visit more thoroughly and apologize that you were not happy with your experience.

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