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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,197 Reviews

3,197 Reviews of Regal Kia Lakeland - Service Center

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August 16, 2021

Compared to the other Kia locations, the people here are always available and helpful! I drive an extra 45 minutes to go to this one More

by Mjdittmar93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I wanna say Jerry in service, Mario Medina
Aug 18, 2021 -

Regal Kia Lakeland responded

WOW!!! Thank you for making the extra drive for Regal Kia!

August 16, 2021

As soon as I drove up the outside staff welcome me and direct me to the inside office the staff was kind and helpful we my needs. More

by Golf1958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Regal Kia Lakeland responded

Happy to hear! See you next time :)

August 16, 2021

We are so satisfied, they are so help, his worker are very friendly and attentive.one of them is George at services department.looking forward to see ya again. More

by NELLYLAU66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Regal Kia Lakeland responded

We look forward to it as well, see you next time :)

August 16, 2021

They were on top of it and had it back on the road. I was in and it the provide me me a ride home . They had to order parts. Jodi are awesome! More

by Carol123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jodi provide shuttle for use
Aug 18, 2021 -

Regal Kia Lakeland responded

Glad to have you back on the road!

August 16, 2021

Jeremy Mahr was very acknowledgeable and helpful. He answer every question I had for him. I will definitely recommending Lakeland Kia and Jeremy to my friends. Thank you for making me a happy customer. More

by Disappointed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
Aug 18, 2021 -

Regal Kia Lakeland responded

Thank you for choosing Regal Kia!

August 15, 2021

Kelsey is the main reason I keep coming back. She has fantastic communication skills, is very knowledgeable, and is accommodating with my schedule. I just wish the dealership had a better set up for cus More

by scole623
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Aug 16, 2021 -

Regal Kia Lakeland responded

Thank you for your feedback, while we can not leave the gates open we can look into relocating the dropbox. In future, if you would like to drop off your vehicle the evening before hand we can accommodate that.

August 14, 2021

Excellent service, muy amables, la muchacha de servicio estuvo pendiente de mi y mi hija q estuviéramos bien y nos dio update todo momento More

by WPEDROSA0129
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Aug 16, 2021 -

Regal Kia Lakeland responded

Gracias

August 13, 2021

I have always brought my car in for service since I purchased my car. This time they charged me almost $60 for an oil change. That is $15 more than I have ever paid. There was no communication on price More

by COLLINSFAM04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan Benitez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Regal Kia Lakeland responded

We would like to look into this further for you, but are unable to access any records with the information provided. Please respond privately or email alaina.s@regallakeland.com with your phone number and name.

August 13, 2021

Regal Kia has a great and friendly staff they treat me like Family every visit I have a great experience. I do all my business at Regal Kia More

by Mistynicole13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Medina, Kelsey Johnson, Alondra Sandoval
Aug 16, 2021 -

Regal Kia Lakeland responded

Thank you for choosing Regal KIA we appreciate you!

August 12, 2021

Customer service was great! Everything was done in excellence and perfect timing! Customer service Rep, gave great service and made sure I was attended to. More

by yodiwilliams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Medina, Kelsey Johnson, Alondra Sandoval
Aug 16, 2021 -

Regal Kia Lakeland responded

Thank you we look forward to servicing your vehicle again in the future.

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