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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,104 Reviews

3,104 Reviews of Regal Kia Lakeland - Service Center

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October 30, 2020

Quick appointment. Oil wash changed and car was washed. Done in a timely manner. I am not sure what else to say...good visit at dealership More

by DEEDEENW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Soloj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Medina, Kelsey Johnson, Tony Catania
Dec 22, 2020 -

Regal Kia Lakeland responded

Thank you!! See you next time

October 29, 2020

No sticker was put on the vehicle as to when the next service is due. All 4 tires had difference tire pressure so I sure they wasn't checked. The washer was low on fluids AND OILWAS ALL OVER THE ENGINES More

by HDP123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Soloj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Regal Kia Lakeland responded

We apologize for the inconvenience, if you privately reply with your name and telephone number we will look up your service records and address with our staff

October 29, 2020

Kelsey was very helpful and understanding. Got me a loaner. She is awesome. The service department goes above and beyond what they have do. Couldn’t ask for better service More

by RRVLCEK80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Dec 22, 2020 -

Regal Kia Lakeland responded

Thank you!! See you next time :)

October 29, 2020

Jorge is the best! Won't go anywhere else... Regal Kia and Jorge are #1! Updated during my visit ... I knew what to expect and they delivered! More

by GREG.S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Soloj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Regal Kia Lakeland responded

Thank you!

October 29, 2020

From the time we pulled into the service area we were treated very professional. We later returned to pick our vehicle up and received the same treatment. More

by MAH1864
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Regal Kia Lakeland responded

We try :) Thanks for choosing Regal

October 28, 2020

I’m a recent transplant from Washington state (where I purchased my sorento). I was worried I wouldn’t get the same level of service I received in Washington but Regal exceeded that level...excellent !!! More

by jimvidamo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Dec 22, 2020 -

Regal Kia Lakeland responded

Thank you, that means a lot to us :)

October 28, 2020

Everytime I go in I have great service! Kelsey assisted me this time and she was great! Always friendly, fast and personable! Thanks Regal Kia for making every visit great! More

by ashleythomason96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Dec 22, 2020 -

Regal Kia Lakeland responded

Thanks Ashley

October 28, 2020

Regal Kia has great customer service. The Box brothers are great and honest salesmen. Kelsey was quick and friendly as well as the cashier. Always take my vehicle there for service, just wish they still v More

by Nichole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Dec 22, 2020 -

Regal Kia Lakeland responded

Thanks Nichole :) we will look into this

October 28, 2020

they are quick, efficient, polite, price right,, best they are quick, efficient, polite, price right,, best product on the market . on my second soul. will not be my last. hope model does not change More

by JKILLAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Regal Kia Lakeland responded

So far it has only changed for the better :)

October 27, 2020

The service is always good, the people are very courteous and friendly. Our Kia is always serviced in a reasonable amount of time and the courtesy availability is always appreciated. More

by THATOLDMANRIVERS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Regal Kia Lakeland responded

THanks

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