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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,208 Reviews

3,208 Reviews of Regal Kia Lakeland - Service Center

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August 12, 2021

Customer service was great! Everything was done in excellence and perfect timing! Customer service Rep, gave great service and made sure I was attended to. More

by yodiwilliams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Medina, Kelsey Johnson, Alondra Sandoval
Aug 16, 2021 -

Regal Kia Lakeland responded

Thank you we look forward to servicing your vehicle again in the future.

August 12, 2021

We were pleasantly surprised that it took a lot less time than we had been told. The people helping us are always very professional. The waiting area is pleasant. More

by janesykes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Regal Kia Lakeland responded

Thank you for choosing Regal!

August 12, 2021

It was fine. Person who assisted was helpful. Service was quick. I don't have any complaints about my visit. I was satisfied with experience. More

by Autumn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Regal Kia Lakeland responded

Happy to hear! Thanks for choosing Regal!

August 12, 2021

I had two cars serviced and both service reps was friendly and courteous and kept me informed. I feel comfortable in a return visit. Great Job Kia! More

by MRLEESMIT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy
Aug 18, 2021 -

Regal Kia Lakeland responded

Thank you for choosing Regal Kia, we look forward to seeing you next time :)

August 12, 2021

Very professional. Process was smooth and easy. Jorge greeted me the moment I drove in and parked. He was friendly and even texted me his contact so I can check in throughout the process. More

by gregoryfgy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Regal Kia Lakeland responded

Thank you, sounds like a fantastic visit!

August 12, 2021

Oil change went fine, however I now have my car making a noise that was not there when I dropped it off. I now have to bring it back and wait for that to be diagnosed More

by AUDIS423
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Regal Kia Lakeland responded

We apologize for the inconvenience and will have our staff notified to diagnose it as swiftly and thoroughly as possible to avoid and further inconvenience.

August 11, 2021

My advisor, Misty is great, the communication and My advisor, Misty is great, the communication and service was outstanding. Vehicle was cleaned and the service didn't take long at all. Everyone ther More

by kc6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Regal Kia Lakeland responded

Thank you for choosing Regal Kia!

August 11, 2021

Very pleasant experience for our first oil change. Very quick and thorough. Prompt to meet us at the door and very accommodating while we waited More

by Dantebells2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Willy Moreira
Aug 18, 2021 -

Regal Kia Lakeland responded

That's great! We look forward to seeing you next time

August 11, 2021

Second car in a month must like the place this time it was from their KIA dealership son loves the car and I liked the straight forward sale. I spent a total of 1 hour in the dealership door to door ... More

by fczekalski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Srecko Bokun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaylee
Aug 18, 2021 -

Regal Kia Lakeland responded

Thank you and congrats to you and your son on your new vehicles!

August 10, 2021

Professional and very courteous in the way they treat their clients. They are all knowledgeable in their areas. Jorge ties it all together as a manager, as Kelsey does in the Service Dept. More

by Juan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Srecko Bokun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stan May, Kelsey Johnson, Jorge Morfa, Roberto Rodriguez, David Maldanado
Aug 18, 2021 -

Regal Kia Lakeland responded

Thank you for choosing Regal!

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