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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,102 Reviews

3,102 Reviews of Regal Kia Lakeland - Service Center

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September 12, 2020

I needed an oil change for my Kia Soul. Everybody was friendly and helpful. The service was provided in a timely manner and without any problem. More

by ALGUERR1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Medina, Kelsey Johnson
September 11, 2020

Service is great. However,, I was taken back when a person next to the service tried to sell me a vehicle. All I wanted was servicing the vehicle. More

by howard_skip13528
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Medina, Kelsey Johnson
September 11, 2020

I expected good service and received exceptional service! Mario is the man. I will seek him out next visit. I'm glad I made this decision. More

by RYNEHOF2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Medina
September 10, 2020

Regal Kia is a very friendly, service oriented dealership. Service is very good but, because of being very busy, we were there almost 2 hours for an oil change. More

by HELENR948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Medina, Kelsey Johnson
September 09, 2020

Created right away...Service completed in a timely Created right away... Service completed in a timely manner... Completed on time and as scheduled... Very inviting and comfortable waiting area... More

by emque1958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Boswell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Box, Dystanie Haney, Ryan Hutcheson, Matt Macdowell, Mario Medina, Kelsey Johnson, Leah Gorman
September 09, 2020

Service tech Tony was very helpful. He explained everything to me step by step. Tony kept me informed with what was happening to my vehicle. Excellent Job! However when I went to my car to leave I w More

by Kdparrish68
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony
September 07, 2020

Regal Kia has always been great as this is our fourth vehicle and we’re very happy that Jeff Soto is back as Service Manager More

by JGMARANDOLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Soto, Ed Box
September 07, 2020

Never coming back! Came for oil change and you rotated my tires also. I just put new tires on the front. They put my very used tires back on the front without my permission now I gotta pay to have the put ba More

by drivebytrucking
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kelsey Johnson
Sep 08, 2020 -

Regal Kia Lakeland responded

We apologize, typically tire are only rotated when requested or part of a pre-paid maintenance package. If you will reply with your contact information or contact Alaina Southern at 863-333-4633 we would be happy to make arrangements to correct the issue.

Sep 09, 2020 -

drivebytrucking responded

Alaina Southern could you please call me at 772.224.0780 so we could get the problem i have with you all corrected. Thank you. Carl Hardaway

September 04, 2020

Everyone is super nice and try to help you and answer all your questions being very knowledgeable. But I need Kia to import the pickup truck, then I will buy one. More

by MMARSHALL74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Medina
September 04, 2020

Great job! Everyone was extremely nice. I can always count on a pleasant experience with thorough explanations. The waiting area is always clean and well stocked. More

by JBNEWSOME22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Medina, Kelsey Johnson
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