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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,305 Reviews

3,305 Reviews of Regal Kia Lakeland - Service Center

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November 03, 2020

The customer service is always up to par I can never complain .They really value their customers and it shows every time.deserve six stars More

by Patrice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Regal Kia Lakeland responded

Thanks Patrice :)

November 03, 2020

Awesome service and great customer service. Thanks for the wonderful services. Thanks for keeping my vehicle up to date with my vehicle recalls. I miss the popcorn but I understand. More

by alnieta60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Dec 22, 2020 -

Regal Kia Lakeland responded

We miss the Popcorn too 😫

November 02, 2020

muy amables al recibir a uno, nos tienen un t.v. para la espera, tienen un personal que habla español y eso es muy importante para mi. buen servicio. More

by EDELYMON
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Regal Kia Lakeland responded

Gracias!

November 02, 2020

Jorge in service is the man. I would use him as a service advisor any time I need service. Thank you for being helpful. Thanks! More

by Jeff Bass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Soloj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Regal Kia Lakeland responded

Thanks Jeff

November 02, 2020

Jonathan was very pleasant and very helpful explained the suggestion they gave me on my vehicle I am very pleased with my service and the employees More

by EVELYN0629
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Regal Kia Lakeland responded

Thanks Evelyn

November 02, 2020

I thought the price was too high. Every time I go there all the settings are changed in my car I don’t understand this More

by AAAGOLF
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2020 -

Regal Kia Lakeland responded

We are cheaper than your typical oil change place, but always have coupons on our website to help! Please tell your service advisor about the settings next time so he can get to the bottom of it! They should never change any settings in your vehicle !

November 02, 2020

Ed Box does a wonderful and complete job for us everytime without fail Anytime we want a vehicle whether it's a Kia or Chevrolet Regal is there for us and they make us a deal that's always inviting. M More

by bulldog16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Niko Gelpi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Box
Dec 22, 2020 -

Regal Kia Lakeland responded

THanks for choosing Regal!

November 01, 2020

Customer service was great. This goes a long way with me. I would most certainly recommend friends and would surely return there in the future. More

by LouLou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Srecko Bokun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Willy Moreira
Dec 22, 2020 -

Regal Kia Lakeland responded

Thanks.. See you next time!

October 31, 2020

Sat 10/31/2020. Needed a Starter Replaced for a 2015 Kia Soul. I was told Starter was not in stock. I had to leave car at dealership. Car will not be ready til Tues 11/03/2020. I ask for a loaner vehicle. T More

by SELENA928
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2020 -

Regal Kia Lakeland responded

We apologize for the inconvenience, due to COVID there are many parts that were on back order and not in stock- unfortunately it has caused the demand in loaners to go up as well. We are trying to accommodate everyone and sincerely apologize for the inconvenience.

Nov 04, 2020 -

SELENA928 responded

It is now Wednesday 11/04/2020. Car was to be ready yesterday 11/03. I received a call from Kia dealership this am 8:30 am and was told starter was being delivered this am and car would be ready this am. It is now 7:05 pm Wednesday evening and no car and no call from Regal Kia on status of repair and when car might be ready. Tomorrow will be 6 days on waiting for a starter to be put in on my basic 2015 Kia Soul.

October 31, 2020

I have always had great service at the Kia dealership. I have not had to wait long. When I ask a question the service advisor has always tried to answer my questions. Thanks More

by ELLIS4FSC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Dec 22, 2020 -

Regal Kia Lakeland responded

Thank you!!

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