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3,116 Reviews of Regal Kia Lakeland - Service Center
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February 18, 2020
I always get the best service and have the best experience at regal Kia lakeland. Much better than the experiences I have had in the shops of other dealerships in town!! experience at regal Kia lakeland. Much better than the experiences I have had in the shops of other dealerships in town!! More
by Nicki.Taylor
Verified CustomerEmployees Worked With
Jorge, Jecssie
February 18, 2020
Oil change Always convenient and fast. Excellent as always. Checked with me in the waiting room to make sure I knew there were snacks and water and that I was co Always convenient and fast. Excellent as always. Checked with me in the waiting room to make sure I knew there were snacks and water and that I was comfortable. More
by Pmorris4
Employees Worked With
Kelsey Johnson
February 15, 2020
Greg is always friendly and responds to texts anytime I have questions. If you are looking for a new or used KIA come see Greg. Never had a better salesman! have questions. If you are looking for a new or used KIA come see Greg. Never had a better salesman! More
by Cmhug78
Employees Worked With
February 13, 2020
Not the usual 5 stars When you got service before, they would wash & vacuum your car. The oil change was great, but the wash job left MUCH to be desired. All kinds of stuff When you got service before, they would wash & vacuum your car. The oil change was great, but the wash job left MUCH to be desired. All kinds of stuff was left on the car. And I come to find out that they no longer vacuum your car. Very disappointing. If the was job had been decent, I might have overlooked the vacuuming service removal, but it was horrid. Not what I expect out of Regal. More
by dc.1112
Employees Worked With
don't know
February 12, 2020
As always a great experience- every employee is pleasant and very helpful! My car is always taken care of and Mike the driver that brought me to work and back to dealer is very nice and professional. I am and very helpful! My car is always taken care of and Mike the driver that brought me to work and back to dealer is very nice and professional. I am happy More
by Pat Dye
Employees Worked With
Kelsey Johnson
February 11, 2020
From making the appointment to coming in to have the service completed the whole process was smooth and quick. I was kept updated regarding the progress of my service and offered shuttle service if inte service completed the whole process was smooth and quick. I was kept updated regarding the progress of my service and offered shuttle service if interested. Will most definitely use your dealership again for all service needs. More
by mom2ic2
Employees Worked With
Mario Medina
February 10, 2020
Kia Service was remarkable. Very thorough and courteous. The place is clean, restrooms are spotless, they offer water juice and other snacks. I like the photos they took of the problem areas on my car. The place is clean, restrooms are spotless, they offer water juice and other snacks. I like the photos they took of the problem areas on my car. More
by Rmett55
Employees Worked With
Mario Medina
February 10, 2020
They always seem to get me in and fix the problem without extra things that is not needed. If there were any other issue they would notify me before the repair. Awesome customer service 👍 extra things that is not needed. If there were any other issue they would notify me before the repair. Awesome customer service 👍 More
by SELINA.G
February 10, 2020
UPDATE. OK so after we post this about our terrible experience of trying to get something fixed on our brand new vehicle the service manager Jeffery responds to us in an e-mail the next day and I expla experience of trying to get something fixed on our brand new vehicle the service manager Jeffery responds to us in an e-mail the next day and I explain everything in detail in the message. Well the next day which was January 17 he had another service worker named Jorge call us and he said that Jeffery told him to take care of the issues we are having, Jorge said he would get back with me on an appointment time and day. I told him I may be out of town for a couple of days so I gave him my wife’s phone number also so he would be able to reach one of us. I promise you this is not a made up story and all we would like is to have a stain on one of the back headrest cleaned and a small chip above the drivers door fixed which was on the car when we bought it and told it would be fixed. Yesterday was three weeks from when Jorge called me and said he would get with the service manager Jeffery and get back with me to give me an appointment time. We have been very patient with this issue and what should have been a great experience buying a new vehicle from Regal Kia has turned into a horrible experience. Think twice before purchasing a vehicle from them and definitely read all the reviews before making a decision. More
by Dahmiller3
Employees Worked With
