Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
3,212 Reviews of Regal Kia Lakeland - Service Center
Sort by
February 12, 2020
As always a great experience- every employee is pleasant and very helpful! My car is always taken care of and Mike the driver that brought me to work and back to dealer is very nice and professional. I am and very helpful! My car is always taken care of and Mike the driver that brought me to work and back to dealer is very nice and professional. I am happy More
by Pat Dye
Verified CustomerEmployees Worked With
Kelsey Johnson
February 11, 2020
From making the appointment to coming in to have the service completed the whole process was smooth and quick. I was kept updated regarding the progress of my service and offered shuttle service if inte service completed the whole process was smooth and quick. I was kept updated regarding the progress of my service and offered shuttle service if interested. Will most definitely use your dealership again for all service needs. More
by mom2ic2
Employees Worked With
Mario Medina
February 10, 2020
They always seem to get me in and fix the problem without extra things that is not needed. If there were any other issue they would notify me before the repair. Awesome customer service 👍 extra things that is not needed. If there were any other issue they would notify me before the repair. Awesome customer service 👍 More
by SELINA.G
February 10, 2020
UPDATE. OK so after we post this about our terrible experience of trying to get something fixed on our brand new vehicle the service manager Jeffery responds to us in an e-mail the next day and I expla experience of trying to get something fixed on our brand new vehicle the service manager Jeffery responds to us in an e-mail the next day and I explain everything in detail in the message. Well the next day which was January 17 he had another service worker named Jorge call us and he said that Jeffery told him to take care of the issues we are having, Jorge said he would get back with me on an appointment time and day. I told him I may be out of town for a couple of days so I gave him my wife’s phone number also so he would be able to reach one of us. I promise you this is not a made up story and all we would like is to have a stain on one of the back headrest cleaned and a small chip above the drivers door fixed which was on the car when we bought it and told it would be fixed. Yesterday was three weeks from when Jorge called me and said he would get with the service manager Jeffery and get back with me to give me an appointment time. We have been very patient with this issue and what should have been a great experience buying a new vehicle from Regal Kia has turned into a horrible experience. Think twice before purchasing a vehicle from them and definitely read all the reviews before making a decision. More
by Dahmiller3
Employees Worked With
February 10, 2020
Kia Service was remarkable. Very thorough and courteous. The place is clean, restrooms are spotless, they offer water juice and other snacks. I like the photos they took of the problem areas on my car. The place is clean, restrooms are spotless, they offer water juice and other snacks. I like the photos they took of the problem areas on my car. More
by Rmett55
Employees Worked With
Mario Medina
February 06, 2020
Check gas cap door I brought car in for wash, but also had the gas cap door checked. Door was sticking, and this was second time for this issue. Techs checked it and ma I brought car in for wash, but also had the gas cap door checked. Door was sticking, and this was second time for this issue. Techs checked it and made the adjustment to the door. Overall the service was good as it always is. Haven't had a bad experience with Regal service. More
by CARBONEBRUCE
Employees Worked With
February 06, 2020
George provided excellent service. I brought my Kia Niro in on Tuesday of this week for a regular service and George provided excellent customer service. in on Tuesday of this week for a regular service and George provided excellent customer service. More
by Autumn
Employees Worked With
George in service
February 05, 2020
Great service from the service advisor Jonathan to the mechanic Steven who performed the job. Accurate recommendations to keep my car working properly for a long time. mechanic Steven who performed the job. Accurate recommendations to keep my car working properly for a long time. More
by ernestomangual
Employees Worked With
Jonathan Benitez-Gerena, Steven Horn
February 05, 2020
Best service department anywhere! Service department is quick and efficient! All the service employees are very friendly and treat you with great respect. Been coming to Regal for Service department is quick and efficient! All the service employees are very friendly and treat you with great respect. Been coming to Regal for many years! More
by RRVLCEK80
Employees Worked With
Other Employees :
George, Johathan. All are great though! , Kelsey Johnson
