Regal Kia Lakeland - Service Center

The service department is so disorganized. Every-time that i come i wait twice as long as im told and this time the work it was brought in for wasn’t even done and i wasn’t advised until chec Every-time that i come i wait twice as long as im told and this time the work it was brought in for wasn’t even done and i wasn’t advised until checkout. After spending 3 hrs in service all that was done was an oil change and tire rotation. The recalls due weren’t even done. Neither time i have brought my car in for services have i been there less then 3hrs. I told the sales team it would have been faster to buy a new car. I have sent three people to buy a telluride and they are just as dissatisfied with the service department. I will not buy from Regal again because of this. More

Went to get recall for anti theft and trunk latch and also warranty extension for fuel pump when I called about warranty extension they lady took my name and vin number and said it would be free for ther also warranty extension for fuel pump when I called about warranty extension they lady took my name and vin number and said it would be free for there and they said 129 for diagnostic so I didn't know about the 129 so I'm going back Thursday the reason I knew about the warranty extension is because the mechanic I know told me that was the code that showed when I went for him to fix it and told me I could get it fix thru dealership also they had to order trunk latch no one told me when it would be in hoping before Thursday I never had a problem with my trunk but the first time I opened it after your visit it won't close so I had to Bungie cord it to keep it close More

Prompt, courteous service. Service was completed in a timely manner. Dealership was clean and comfortable. Service was completed in a timely manner. Dealership was clean and comfortable. More

Amazing experience with knowledgeable workers who get the job done extremely quickly. I recommend them for any work you need done on your Kia. job done extremely quickly. I recommend them for any work you need done on your Kia. More

They are very polite and they let you know what's wrong with your vehicle quickly and most of all I like when their wash your car 🚗 with your vehicle quickly and most of all I like when their wash your car 🚗 More

Great experience. As a woman, I didn't feel like I was being condescending to. I feel like a valued customer. As a woman, I didn't feel like I was being condescending to. I feel like a valued customer. More

Went to get my oil change never rotated the tires no windshield wiper fluid also never filled my tire pressure. I worked in a shop before all they did is a spill and fill. Horrible windshield wiper fluid also never filled my tire pressure. I worked in a shop before all they did is a spill and fill. Horrible More

Very friendly and amazing staff. They worked with me through everything. It was a great car buying experience. I highly recommend for anybody looking for a new car. They worked with me through everything. It was a great car buying experience. I highly recommend for anybody looking for a new car. More

Immediately took my vehicle for my service even though I was early. Everyone was very friendly and got my vehicle service complete extremely fast was early. Everyone was very friendly and got my vehicle service complete extremely fast More

I love Regal! I have purchased 3 cars from this dealership. If you are looking for a brand new or used car this is the dealership to choose. Each salesman I have h I have purchased 3 cars from this dealership. If you are looking for a brand new or used car this is the dealership to choose. Each salesman I have had treated me excellent. They helped me find a car within my budget. More