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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,074 Reviews
Call Service Center (863) 485-6697

3,074 Reviews of Regal Kia Lakeland - Service Center

Sort by
December 15, 2023

Waited 1 week for part to fix check engine light issue, that didn’t fix it. Then they needed more time to figure out the problem and had car for a week without updating us or fixing anything. Told them we More

by lostover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Mahr
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2023 -

Regal Kia Lakeland responded

Thank you for letting us know about this. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.

December 14, 2023

Joshua and pablo were absolutely amazing people ! They made it happen and they had amazing customer service ! Would definitely go back and send people to them! More

by Brianna.alonso
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh from Chevy dealer , Kelsey Johnson, Pablo Moreira
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Dec 18, 2023 -

Regal Kia Lakeland responded

We are so grateful for your kind words, thank you.

December 13, 2023

Not impressed with this group, they don’t value a persons time. The only reason I used them was it’s my mother’s car that she brought from them. More

by thomas.weybright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Report | Print
Dec 14, 2023 -

Regal Kia Lakeland responded

We’re so sorry to hear about the long wait time that you experienced. We take pride in providing fast and efficient service to our customers and apologize for falling short in this area.

December 12, 2023

I get excellent treatment when I go in for service or to purchase a new vehicle. More

by Cindymarcum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2023 -

Regal Kia Lakeland responded

Thank you. It means a lot to us that you took the time to share your thoughts with the rest of our community and us.

December 10, 2023

Misty has a great attitude and customer service at 645am before everyone begins their day. More

by jusdafax
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Misty Osborne
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Dec 12, 2023 -

Regal Kia Lakeland responded

Thank you so much for taking the time to share your experience with Misty. We take pride in knowing our customers are happy with their service experience.

December 10, 2023

It was easy and fast. No problems. Disnt have to wait long at all and communication was good. More

by WontComeBackHere
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Misty Osborne
Report | Print
Dec 12, 2023 -

Regal Kia Lakeland responded

Thank you so much for your positive review for your recent visit to Regal.

December 10, 2023

Easy Very easy to work with and had what I was looking for on the lot More

by bwfan980
Recommend Dealer
Yes
Employees Worked With
Sunset
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Dec 12, 2023 -

Regal Kia Lakeland responded

So glad we could help, congratulations!

December 10, 2023

No problems Fast efficient care. I experienced no problems. It was neat clean. Misty kept me informed as I waited. More

by FLABIGTIM
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Misty Osborne
Report | Print
Dec 12, 2023 -

Regal Kia Lakeland responded

Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us.

December 10, 2023

Service was done correctly and timely Friendly customer service care and knowledgeable service people Expert services More

by margaret.martinez.58726
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Misty Osborne
Report | Print
Dec 12, 2023 -

Regal Kia Lakeland responded

Thank you for choosing Regal. We’re glad to hear that you were satisfied with your experience.

December 10, 2023

Wasted my whole day Friday at dealership. Check engine light on and AC doesn't work More

by sadams6745
Recommend Dealer
No
Employees Worked With
Luke
Report | Print
Dec 12, 2023 -

Regal Kia Lakeland responded

We would like the opportunity to investigate your feedback further. Please feel free to reach out to customerservice@regallakeland.com or call 863-333-4686 with any further comments or concerns you wish to share.

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