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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,074 Reviews

3,074 Reviews of Regal Kia Lakeland - Service Center

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August 21, 2023

Regal Kia was extremely helpful and acted quickly to get me back on the road. More

by dmcintosh1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson, Carlos Iona, Genesis Cruz
Aug 22, 2023 -

Regal Kia Lakeland responded

Thank you so much for your positive feedback! We’re thrilled to hear you enjoyed your experience at Regal.

August 20, 2023

Salesmen Pablo and Orlando,very friendly without hassles or pressure...I was impressed with my buying experience. More

by jusdafax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pablo Moreira
Aug 21, 2023 -

Regal Kia Lakeland responded

Congratulations on your new purchase!

August 20, 2023

Service department is good. My repair was done in the time they said. Had no issues. Was not impressed with sales manager or the finance manager when I purchased. Shady people t More

by Tmbaker76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Iona
Aug 21, 2023 -

Regal Kia Lakeland responded

Thank you for trusting us with your service needs.

August 19, 2023

Was told I needed a new catalytic converter that was just replaced on my car a year ago. Also told that my fuel injector needed to be replaced, had that reached and it’s fine. Not sure I trust the mechanics More

by PAULETTEGARRIDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure of employee that worked on my car.
Aug 21, 2023 -

Regal Kia Lakeland responded

Thank you for letting us know about this. We apologize that our service did not satisfy your expectations.

August 19, 2023

Everyone was very friendly and courteous. I will definitely go back again for my next service. More

by janetd2037
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Iona
Aug 21, 2023 -

Regal Kia Lakeland responded

Thank you for the feedback. I’m happy to hear that our team provided you with excellent service.

August 19, 2023

Everyone is always nice and very accommodating trying to get their best to take care of you More

by GARIGNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Regal Kia Lakeland responded

It’s our pleasure to provide the best possible service to our customers, and we’re glad that this commitment was reflected in your visit.

August 19, 2023

Courteous, professional, and efficient. Jeremy kept me informed during the whole process. The email technology with my choices was very convenient and easy to understand. The waiting area More

by kitanablade78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Regal Kia Lakeland responded

We sincerely appreciate you taking the time to share with us your experience with Jeremy at Regal Kia.

August 18, 2023

very friendly, clean, could have been a shorter wait for an oil change and tire rotate though. More

by MHS46
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Regal Kia Lakeland responded

Thank you!

August 18, 2023

Kelsey is the best! Always smiling every time she greets me, knows exactly the work that needs to be done, and does it ahead of schedule! More

by GREG.S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson, Carlos Iona, Genesis Cruz
Aug 21, 2023 -

Regal Kia Lakeland responded

Thank you for trusting Regal Kia with your service needs.

August 18, 2023

Car was to be washed, not at my request. Had dried soap all over the hood and sides. Blue tape was on top of car and had to have our taller son to remove it. I never ask for it to be washed. More

by CHERYLH50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Mahr
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Regal Kia Lakeland responded

Thank you for bringing this to our attention. We’re sorry you had a bad experience. Please feel free to reach out to Jorge Benitez – Service Lane Manager to discuss.

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