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Regal Honda - Service Center

Lakeland, FL

4.5
2,237 Reviews

2,237 Reviews of Regal Honda - Service Center

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April 26, 2024

Brake lights working! ! I’m satisfied with the service and the overall quality of care. More

by ZMANOFPRAISE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul
April 24, 2024

She’ron is the best person to ever work with. The Honda we bought had a transmission problem with only 300 miles and he worked with us to get her another car. More

by eddie_janice72
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheron Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Mackay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2024 -

Regal Honda responded

We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers, and we’re glad that this commitment was reflected in your visit.

April 22, 2024

Customer service was not good, Sale associate was rude when I asked about pricing and what was the difference from last visit and this visit. Didn’t even have my car rinse off from dirt or even passed thr More

by Silverioh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2024 -

Regal Honda responded

I'm truly sorry to hear about your disappointing experience. Your feedback is invaluable, and I'll make sure to escalate this issue to our management team for immediate review and improvement. If there's anything else you'd like to share or if you have any further concerns, please don't hesitate to reach out.

April 21, 2024

worst service ever. They are scamming people in there service department. awhen they found out I wasn’t paying out of pocket and my warranty was still active they no lon More

by ortiz_kristina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray Taylor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2024 -

Regal Honda responded

I'm deeply sorry to hear about your frustrating experience. I'll ensure that your feedback is brought to the attention of our management team immediately. If you'd like to discuss this matter further or if there's anything specific you'd like us to address, please don't hesitate to reach out.

April 20, 2024

Rob Young did a great job! He was fast & efficient and communicated everything back to us in real time! Thank you! More

by lisanstaley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2024 -

Regal Honda responded

Thanks for the 5-star review. The team at Regal is thrilled you’re happy with your recent store visit.

April 20, 2024

The Honda customer service department for service is excellent. They ALL are always kind and very helpful. I’m glad that I bought my car at Regal Honda. My salesman was excellent and patient as well. I More

by WENDIFIELDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaylmov
Apr 25, 2024 -

Regal Honda responded

Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon.

April 20, 2024

I waited for almost 3hr for an oil change only service that I had an appointment for. At the 2hrish mark I texted the status on my vehicle from the lobby with no reply and the 3rd person during my visit g More

by RJLANCOUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin Smith
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2024 -

Regal Honda responded

Thank you so much for your feedback. Customer satisfaction is and always has been one of our top priorities. We're terribly sorry to hear about your experience and highly appreciate you bringing this to our attention. We will speak with our staff and will take steps to ensure that this doesn't happen again.

April 19, 2024

all staff is very helpful and respectful maki g sure I am pleased with work. More

by kimbotj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cam'ron with sales is GRRREAT and Raul assisted with service and was same!
Apr 19, 2024 -

Regal Honda responded

Thank you so much for this 5-star review. We really appreciate you being a customer.

April 19, 2024

I have always had positive experiences with Honda service. Both technicians I have had appointments with for my CRV have been super pleasant to work with and Raul, on this last appointment was very More

by mas1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon; Raul
Apr 25, 2024 -

Regal Honda responded

Thank you for this touching note. It has been our absolute pleasure to serve you, and we hope that you return soon.

April 17, 2024

Great honest service during my unplanned visit. Austin help get my car fixed quick and let me know when it was finished promptly More

by jackley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Regal Honda responded

It’s lovely to hear your kind words of appreciation for our hard-working staff at Regal Thank you.

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