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Reliable Nissan

Albuquerque, NM

Overview
Employees
Reviews
Vehicles
4.3
1,955 Reviews
Reliable Nissan is Albuquerque's Premier Dealer for New Nissan Cars and Quality Used Cars. Reliable Nissan proudly serves our neighbors around the entire Albuquerque area. Reliable Nissan prides itself on outstanding customer service, and we honor Dealership Employees who excel in Nissan Sales customer satisfaction. Reliable Nissan continues to work daily on providing every customer with the finest customer service experience attainable. Reliable Nissan grows stronger every day with new customers. We are always striving to excel in Nissan Sales and Nissan Service and Nissan Parts. We look forward to providing each customer with a unique & personalized touch that puts us among the top Nissan Dealers in the Albuquerque area.
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9951 Coors Boulevard Northwest

Albuquerque, NM

87114

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Showing 1,955 reviews

November 23, 2024

They had my vehicle for longer than one day, which was not expected. They never called me to inform me it was going to stay overnight, either. When I got to my vehicle, my phone holder was broken into two More

by MjDUNlaP75
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ramon Mendoza
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2024 -

Reliable Nissan responded

We also regret hearing about the issue with your phone holder and the lack of follow-up after your inquiry. This is certainly not the level of service we strive to provide. We would like to resolve this matter as quickly as possible, so please contact Steve Vigil, our Service Director, at Svirgil@vtaig.com, and he will work with you directly to address your concerns.

November 23, 2024

I had an oil change last week. The technician did not put the dipstick back in correctly. I have oil all over my brand new driveway and had to bring my car back in to fix the leak. More

by KARENROMERO2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2024 -

Reliable Nissan responded

Karen, we understand how frustrating it must have been to deal with oil on your driveway and to rearrange your schedule. This is certainly not the standard of service we strive for, and we take your feedback seriously. Please reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com so we can ensure that everything is addressed properly and avoid any future issues.

November 23, 2024

The process of setting up appointment was easy and employee was curious, along with day of appointment everyone involved was professional and kind. More

by JBert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

Reliable Nissan responded

Thanks for the fantastic feedback! We're thrilled to hear that you found the appointment setup easy and that our team made a positive impression. We strive for professionalism and kindness at every step. Looking forward to seeing you again!

November 23, 2024

I really like using your dealership. I did take my car when I was using it and my daughter did the same when she had it. However, I am disappointed because you are including a surcharge More

by mgsaavedra15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

Reliable Nissan responded

Thank you for your feedback. We’re glad to hear you enjoy using our dealership. We apologize for any confusion regarding the surcharge and appreciate your input. We’re committed to transparency and will work to improve our communication moving forward. Your satisfaction is important to us!

November 22, 2024

My car did not get fixed after paying 1300. Waste of my time and money. More

by KTAMINICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Anaya
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Vigil
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Nov 26, 2024 -

Reliable Nissan responded

Ensuring your vehicle is properly serviced is a top priority for us, and we regret that this was not the outcome in your case. To address this matter in detail and work towards a resolution, we encourage you to contact Steve Vigil, our Service Director, at Svirgil@vtaig.com.

November 22, 2024

Staff was very helpful and kind throughout this process. Isaac and the other sales rep were easy to work with. More

by MANUEL.ANAYA10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laura Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance Dept. Portillo was very helpful, Isaac Avila
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Nov 25, 2024 -

Reliable Nissan responded

Thanks, Manuel! We're thrilled to hear that Isaac and our team made your experience enjoyable. Your feedback motivates us to keep delivering excellent service. We appreciate your support!

November 22, 2024

Changed my mind from negative to positive about auto dealerships very good experience will recommend it More

by jijohnso.73
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Chavez, Lanika Billie
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Nov 25, 2024 -

Reliable Nissan responded

Thanks for your feedback! We're thrilled to hear you had such a positive experience. Changing perceptions is what we aim for, and your recommendation means a lot to us. We look forward to serving you again in the future!

November 21, 2024

The dealership was very attentive towards my worries and needs to my car. Very helpful and kept me updated. More

by JCORDOVA_37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
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Nov 25, 2024 -

Reliable Nissan responded

We're thrilled to hear that our team was attentive to your needs and kept you informed throughout the process. Your satisfaction is our top priority, and we appreciate you taking the time to share your positive experience!

November 21, 2024

The service department at Reliable Nissan were friendly, helpful, and courteous. They answered all my questions. The service was done on time. More

by JAYDAS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

Reliable Nissan responded

Thanks for the great feedback! We're thrilled to hear that our service team met your expectations and provided a friendly experience. Your satisfaction is important to us, and we look forward to serving you again!

November 21, 2024

The staff was very nice to me when dropping off my vehicle. It took them some time to contact me about the price for my service and figure out what they were doing. More

by Kkeiner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
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Nov 25, 2024 -

Reliable Nissan responded

Thank you for your wonderful feedback! We're thrilled to hear that our staff made your vehicle drop-off a positive experience. We appreciate your patience as we worked to provide you with the best service possible. Your support means a lot to us!

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