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Reliable Nissan - Service Center

Albuquerque, NM

4.1
929 Reviews

929 Reviews of Reliable Nissan - Service Center

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November 23, 2024

The process of setting up appointment was easy and employee was curious, along with day of appointment everyone involved was professional and kind. More

by JBert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Reliable Nissan responded

Thanks for the fantastic feedback! We're thrilled to hear that you found the appointment setup easy and that our team made a positive impression. We strive for professionalism and kindness at every step. Looking forward to seeing you again!

November 23, 2024

I had an oil change last week. The technician did not put the dipstick back in correctly. I have oil all over my brand new driveway and had to bring my car back in to fix the leak. More

by KARENROMERO2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2024 -

Reliable Nissan responded

Karen, we understand how frustrating it must have been to deal with oil on your driveway and to rearrange your schedule. This is certainly not the standard of service we strive for, and we take your feedback seriously. Please reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com so we can ensure that everything is addressed properly and avoid any future issues.

November 23, 2024

I really like using your dealership. I did take my car when I was using it and my daughter did the same when she had it. However, I am disappointed because you are including a surcharge More

by mgsaavedra15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Reliable Nissan responded

Thank you for your feedback. We’re glad to hear you enjoy using our dealership. We apologize for any confusion regarding the surcharge and appreciate your input. We’re committed to transparency and will work to improve our communication moving forward. Your satisfaction is important to us!

November 22, 2024

Changed my mind from negative to positive about auto dealerships very good experience will recommend it More

by jijohnso.73
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Chavez, Lanika Billie
Nov 25, 2024 -

Reliable Nissan responded

Thanks for your feedback! We're thrilled to hear you had such a positive experience. Changing perceptions is what we aim for, and your recommendation means a lot to us. We look forward to serving you again in the future!

November 22, 2024

My car did not get fixed after paying 1300. Waste of my time and money. More

by KTAMINICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Anaya
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Vigil
Nov 26, 2024 -

Reliable Nissan responded

Ensuring your vehicle is properly serviced is a top priority for us, and we regret that this was not the outcome in your case. To address this matter in detail and work towards a resolution, we encourage you to contact Steve Vigil, our Service Director, at Svirgil@vtaig.com.

November 21, 2024

The entire team was great Manny was fun and professional. Just a heads up. I have ox warranty insurance and when I spoke with them they stated they are open Monday through Friday from 7:00 until 4:00 and if More

by GIGIATISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Reliable Nissan responded

Thank you for the fantastic review! We're thrilled to hear you had a wonderful experience with our team, especially with Manny and James. We appreciate your feedback regarding the warranty process and will ensure it reaches the right team. Looking forward to serving you again!

November 21, 2024

I enjoyed how helpful David Barrera was. He explained the whole process of getting my truck inspected for a recall . He also gave me an estimate for the buying of my truck. I was offered cof More

by RSWITH3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Barrera
Nov 25, 2024 -

Reliable Nissan responded

Thank you! We're thrilled to hear you had such a positive experience with David and our team. We strive to create a welcoming environment and appreciate your kind words about our cleanliness and service. Enjoy your day, and we look forward to seeing you again!

November 21, 2024

The staff was very nice to me when dropping off my vehicle. It took them some time to contact me about the price for my service and figure out what they were doing. More

by Kkeiner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
Nov 25, 2024 -

Reliable Nissan responded

Thank you for your wonderful feedback! We're thrilled to hear that our staff made your vehicle drop-off a positive experience. We appreciate your patience as we worked to provide you with the best service possible. Your support means a lot to us!

November 21, 2024

The dealership was very attentive towards my worries and needs to my car. Very helpful and kept me updated. More

by JCORDOVA_37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
Nov 25, 2024 -

Reliable Nissan responded

We're thrilled to hear that our team was attentive to your needs and kept you informed throughout the process. Your satisfaction is our top priority, and we appreciate you taking the time to share your positive experience!

November 21, 2024

Plug on oil pan was not tightened correctly when the oil was changed. Had to take the car to a local mechanic to get the oil leaked checked. They tightened the plug. More

by ILUCERO221
Recommend Dealer
No
Employees Worked With
Raymond Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2024 -

Reliable Nissan responded

We always strive for the highest standards in our service, and we regret that this was not the case during your visit. If you’d like to discuss this further or have any additional concerns, please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.

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