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Reliable Nissan - Service Center

Albuquerque, NM

4.1
1,014 Reviews
Call Service Center (505) 715-5905

1,014 Reviews of Reliable Nissan - Service Center

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November 19, 2024

They fight me all the time I go change my oil. I ask them not to mess with my tire pressure the ignore my request. Even with an appointment the take 2 hours or longer to service my car. This last More

by SEDILLO753
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Vigil
Report | Print
Nov 21, 2024 -

Reliable Nissan responded

We are concerned to hear about the challenges you've faced during your visits, including the handling of your tire pressure requests, service delays, and concerns regarding tire rotation and repairs. This is not the level of service we strive to provide. To address your concerns and ensure we make things right, we encourage you to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.

November 16, 2024

People are friendly and helpful. The dealership is clean and bright. I liked it there More

by tlucero57.tl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
4.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Vigil
Report | Print
Nov 18, 2024 -

Reliable Nissan responded

Thanks for the great feedback! We're thrilled to hear you enjoyed your visit and appreciated our team's friendliness and the dealership's atmosphere. We’re always striving to provide a positive experience and look forward to welcoming you back!

November 16, 2024

I waited for 3-1/2 hours for a recall correction. After waiting I was informed the the recall was not loaded in to the module and I would have to come back in 2 weeks to do it all over again. More

by paulstanislawski23
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ramon Mendoza
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
3.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Vigil
Report | Print
Nov 19, 2024 -

Reliable Nissan responded

Waiting 3-1/2 hours only to find out the recall correction wasn’t completed as expected is understandably frustrating. Your time is valuable, and we regret that this situation caused such an inconvenience. To ensure your concerns are addressed thoroughly, we encourage you to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.

November 16, 2024

Thank you Reliable Nissan for getting my Frontier in for a Oil change at the last minute on a Friday. Your Techs did a awesome job and they were very fast getting it done. Big shout out to Dylan who took ca More

by SCLARK5555
Recommend Dealer
Yes
Employees Worked With
Dylan
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November 16, 2024

I asked for an estimate and list of what my car needed. Have not received it to this date. Only this survey! More

by Dave
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2024 -

Reliable Nissan responded

Thanks for your feedback, Dave! We're thrilled to hear you enjoyed your experience, but we apologize for the oversight with your estimate. Your input is invaluable, and we’ll ensure our team follows up promptly to address your needs. We appreciate your patience!

November 15, 2024

The best service personnel in the business, friendly and professional. My vehicle was perfectly serviced. More

by Tomj505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdul Kebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Vigil
Report | Print
Nov 18, 2024 -

Reliable Nissan responded

Thanks for the fantastic feedback, Tom! We're thrilled to hear you had such a great experience with our team. Providing friendly and professional service is our top priority. We look forward to assisting you again in the future!

November 15, 2024

Went very well. Would recommend Reliable Nissan to friends and family. Thank you for the excellent service. More

by estorey01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2024 -

Reliable Nissan responded

Thanks for the great feedback! We're thrilled to hear you had a positive experience and appreciate your recommendation. Our team is dedicated to providing excellent service, and your support means a lot to us!

November 14, 2024

they charged me for rotating my tires then the receipt says they didn't rotate due to low thread, and i didn't notice till i got home, and they did not wash my car, they did nothing extra More

by HENRIETTASEDILLOVERNON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
November 14, 2024

I am glad they were able to identify that I had a bad battery, however when they installed the new battery all sensors needed to be reset, I had low tire pressure and they didn’t fill them, I would think More

by ashchaveS45605
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
2.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Vigil
Report | Print
Nov 18, 2024 -

Reliable Nissan responded

We understand how frustrating it must feel to notice discrepancies on your receipt after leaving, especially regarding the tire rotation and the car wash. Your feedback is very important to us, and we’d like the opportunity to address your concerns directly. Please contact Steve Vigil, our Service Director, at Svirgil@vtaig.com so we can better understand what happened.

November 13, 2024

Service advisor was excellent. Got my vehicle checked in quickly, showed me to the waiting area and got me out the door in 50 minutes. One detractor though. The tire pressure was More

by Johnbrant11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan lucllano
Report | Print
Nov 14, 2024 -

Reliable Nissan responded

Thanks for the feedback! We’re glad to hear you had a positive experience with our service advisor. We apologize for the oversight on tire pressure and appreciate you bringing it to our attention. We'll make sure to address this with the team. Your satisfaction is important to us!

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