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Reliable Nissan - Service Center

Albuquerque, NM

4.1
947 Reviews

947 Reviews of Reliable Nissan - Service Center

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April 17, 2025

We had a bad experience the previous time because the dip stick was left out causing problems for the next several weeks with smell of gasoline and found that the mechanic left out the dip stick causing flui More

by MRSDRACE1
Recommend Dealer
No
Employees Worked With
David Barrera
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Barrera
Apr 21, 2025 -

Reliable Nissan responded

We understand how frustrating it must have been to deal with lingering vehicle issues and then feel let down again during your follow-up visit. It's important to us that every guest feels confident in the care their vehicle receives, and it’s clear we fell short of your expectations. We’re especially concerned to hear about the tire rotation not being properly completed after everything that had already occurred. That’s not the level of attention to detail we strive for, especially when trust is being rebuilt. We’d really like the chance to look into this further and work toward restoring your confidence. Please feel free to reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.

April 16, 2025

Was able to find a same-day Saturday appointment. Appreciate the quick oil and lube service. More

by LORETTAMONTOYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Iuculano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2025 -

Reliable Nissan responded

Thanks, Loretta! We're thrilled to hear you had a great experience with our same-day service. Our team works hard to provide quick and efficient care. We look forward to seeing you again soon!

April 16, 2025

Ramon provided excellent customer service. He is very knowledgeable, professional, courteous, caring, respectful, patient, good attitude, We need more employees like Sergio. More

by ASisneros995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2025 -

Reliable Nissan responded

Thank you! We're thrilled to hear about your positive experience with Ramon. His commitment to exceptional customer service truly makes a difference. We appreciate your feedback and will share your kind words with him. Your support means a lot to us!

April 16, 2025

The service department was completely professional and did everything in their power to get my vehicle fixed timely and without extra charges. They kept me informed the entire time I was there and made s More

by llorimart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2025 -

Reliable Nissan responded

Thank you! We’re thrilled to hear you had a positive experience with our service team. Keeping you informed and comfortable is our priority. Your feedback motivates us to keep up the great work!

April 16, 2025

I loved my Murano Nissan! But when service told us the transaxle was warped that was it. Sold it! We didn't care for the new Muranos so went with something else. Dylan was More

by JANETTRENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Iuculano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2025 -

Reliable Nissan responded

Janet, thanks for your feedback! We’re glad to hear Dylan provided excellent service. We’re sorry to learn about your experience with the Murano and appreciate your insights. Your comments help us improve and ensure better quality in the future. Wishing you the best with your new vehicle!

April 15, 2025

Dylan was great and as long as he's there I'll continue to get me vehicles serviced. Great Job Dylan!!! More

by Coach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Iuculano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2025 -

Reliable Nissan responded

Thanks for the fantastic review! We're thrilled to hear Dylan is providing such excellent service. We appreciate your loyalty and look forward to continuing to meet your vehicle service needs.

April 15, 2025

Courteous and feel appreciated. David was very professional and observant on some of the questions that I brought up. More

by RANTHEMAN53
Recommend Dealer
Yes
Employees Worked With
David Barrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Barrera
Apr 17, 2025 -

Reliable Nissan responded

Thanks for your fantastic feedback! We're thrilled to hear that David made you feel appreciated and addressed your questions professionally. Your satisfaction is our priority, and we look forward to serving you again!

April 15, 2025

They were very professional and friendly. They listened to my concerns and were eager to help me resolve them. They didn't try to sell me something I didn't need and quickly answered my quest More

by STEPHENMAYVILLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2025 -

Reliable Nissan responded

Thanks for your fantastic review, Stephen! We're thrilled to hear that our team was able to assist you effectively and address your concerns. Your satisfaction is our priority, and we appreciate your kind words about our professionalism and approach. Looking forward to serving you again!

April 12, 2025

Kept me updated, and honestly told me what was needed and what the cost would be. A great experience. More

by lisaa.romero.lr
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramon Mendoza
Apr 14, 2025 -

Reliable Nissan responded

Thanks, Lisa! We're thrilled to hear you had a great experience. Keeping our customers informed and transparent about costs is our priority. Your feedback motivates us to continue delivering top-notch service!

April 12, 2025

Worst service, worst technician, worst customer service, this dealer keep my car for around 5 weeks to fix a recall, now my car has more problems, just because the recall More

by FAMASIRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ramon Mendoza
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Reliable Nissan responded

We understand how important your vehicle is to you, and we can imagine how frustrating this experience must have felt. We'd like the chance to fully understand what happened and work toward a resolution that meets your expectations. Please reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can review your visit in detail and see how we can best support you moving forward.

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