Renton Chrysler Dodge Jeep Ram

I am terribly disappointed with the service I received from Renton CDJR during my recent experience with them. I brought my vehicle in for repairs, and what followed was a nightmare that lasted 3.5 months from Renton CDJR during my recent experience with them. I brought my vehicle in for repairs, and what followed was a nightmare that lasted 3.5 months. (Nov 13-Feb 28) The dealership held my car for an exorbitant amount of time, citing the delayed delivery of a part necessary to fix my vehicle. After three months, I was finally told that the part that I was “waiting on” had been discontinued the entire time. It's unacceptable that they failed to inform me beforehand that the part had been discontinued, leaving my car stranded in their possession for an extended period. The lack of communication regarding the status of my vehicle was appalling, and I was constantly left in the dark about when I could expect to have my car back. This started with a service advisor that already had terrible communication only to learn that she had been separated from the company likely for similar negative feedback. In the process of waiting for this part that did not exist in the first place, I have paid over $2,100 in rental fees after previously being told that the dealership would provide me with a loaner vehicle. To make matters worse, right after I finally received my vehicle back from the dealership, the engine light came on. This indicates to me that the supposed repairs were either not done correctly or that there are additional issues with my car that were not addressed during the extensive time it was in their care. Also, after the service manager, Terry Burkhalter, told me that at the very least, my vehicle would be detailed as some sort of compensation, I received my vehicle back in the same, if not worse, condition than I dropped it off in. My vehicle chle was NOT detailed and because it had been sitting for so long, there is now mold growing all throughout the ceiling in my vehicle. After picking up my vehicle, although I have received approximately 4 messages about leaving reviews, I am now experiencing trouble getting in contact with the service manager to settle compensation and further inspection and maintenance on my vehicle. Overall, my experience with Renton CDJR was a complete disappointment. The lack of transparency, communication, and the questionable quality of service have left me feeling frustrated and dissatisfied. I would caution anyone considering using their services to proceed with extreme caution. More

Ryan did impressive work to speed up catalytic converter replacement. Job done was excellent. Thank you guys. replacement. Job done was excellent. Thank you guys. More

The work done was excellent. Corporate was very slow authorizing repairs which delayed getting a new engine by six months. Corporate was very slow authorizing repairs which delayed getting a new engine by six months. More

Good place to take care of your car or truck, fast schedule, great communication , thank you guys. schedule, great communication , thank you guys. More

Easy to work with them. Sale transaction went thru smoothly. Malik wade was very polite. Sale transaction went thru smoothly. Malik wade was very polite. More

Quickly fixed the recalls and repairs. We're on time for pickup of the vehicle. We're on time for pickup of the vehicle. More

Very good . .especially Marcelino. He is good. Knows how customer feels. He reply to customer right away .especially Marcelino. He is good. Knows how customer feels. He reply to customer right away More

Your dealership is awesome and took care of me and my needs excellently thank you needs excellently thank you More

Great team of people and they take great care of you. Best service in the region. Best service in the region. More