Riata Ford

Had a great experience. They help and answer every question I had. Service department got us in and out fast. Thanks Ford Service team. Ford question I had. Service department got us in and out fast. Thanks Ford Service team. Ford More

Fantastic service. My work was done right in a quick and timely manner. Jon was fantastic and made sure to always keep me on the loop on what was going on timely manner. Jon was fantastic and made sure to always keep me on the loop on what was going on More

we brought it in for a hot restart issue. we are told bad injector (didn't fix it)they then say silicone in motor $2300 needs oil pump (didn't fix)$4000 to fix I dont know what they did (didn't fix) they tol injector (didn't fix it)they then say silicone in motor $2300 needs oil pump (didn't fix)$4000 to fix I dont know what they did (didn't fix) they told us $6500 there is nothing else it could be is what I was told and this would fix it (nope) well now you need a engine, because they cant find the problem is my thought. Then Chris tells Johnny come get your truck or we might half to have it towed off. the truck now has a major oil leak we are going to drive it back and request warranty work. I'm sorry I inconvenienced RIATA. I was at a funeral my father in law passed away needless to say I'm going to move my business else where! More

Talked to Chris over the phone and set appointment to have tire fixed. Went in next day he was very friendly and helpful from the start. Got in and out, great all around services. Plan on coming back for have tire fixed. Went in next day he was very friendly and helpful from the start. Got in and out, great all around services. Plan on coming back for future needs. Don't remember name of the lady that cashed me out, she was friendly and excellent. I know she was from Midland. More

I get satisfaction with the work doing my on my car. JD is wonderful, and cares about the clients. I have been coming there for years. is wonderful, and cares about the clients. I have been coming there for years. More

Not only was my oil change incredibly quick, the quality of oil and filter for this price is unheard of. Also, the man that changed my oil was probably the most handsome man I’ve ever seen, and nice too. He of oil and filter for this price is unheard of. Also, the man that changed my oil was probably the most handsome man I’ve ever seen, and nice too. He deserves a raise and some tiff’s treats. More

The online buying process was nearly effortless. Dealership staff made the required paperwork simple to complete, delivered the new vehicle to, and picked-up our trade-in from our home. Dealership staff made the required paperwork simple to complete, delivered the new vehicle to, and picked-up our trade-in from our home. More

They didn’t do top up for all fluids didn’t even do a fresh engine oil change and didn’t gave complementary future engine oil change fresh engine oil change and didn’t gave complementary future engine oil change More

Unethical. Immoral. Go elsewhere.You cannot trust Unethical. Immoral. Go elsewhere. You cannot trust anything they tell you. Whether you are buying or selling your car, avoid Riata Ford at all cost Unethical. Immoral. Go elsewhere. You cannot trust anything they tell you. Whether you are buying or selling your car, avoid Riata Ford at all costs! Riata Ford contacted me and made a “sight unseen” offer for a car I was selling. The offer was a little low, so I asked if they could increase their offer at all. I explained that I was selling the car to cover medical expenses, that I didn’t have the time or luxury for games. The salesman then told me that if the car is as described, he might be able to get me more, but his manager would have to see it in person. Riata Ford is 30+ miles away from where I live. I told them that I would need to take off work to bring it to them. I expressed concern at the idea of adding additional miles to the odometer (it has really low miles and is advertised with specific mileage). I repeatedly stated that I did not want to waste my time with a convoluted sale. He assured me it would be simple and straightforward. When I took the car to the dealership, the manager and multiple other employees complimented the car up and down and acted like they were amazed by the condition. At that point they claimed the best way for them to get the highest price for me was to put the car up on dealer auction. “Don’t worry, it will take an hour or less. But we need to take it in the garage and inspect it.” I should have asked more questions. They made it sound like in an hour they would be able to tell me how much more than the “sight unseen” price they would be able to give me. Not so. After waiting an hour, the salesman came back and told me the car was up on auction and I could leave. He promised to call me within an hour with a new price. I never heard from him again. For two days I tried to contact him via phone, email and text. He ghosted me. He did pocket dial me once by mistake though. I then called the dealership to find out what was happening. Conveniently, everyone involved with the car was “out that day”. The new person checked the auction (I didn’t even know they were still trying to auction the car), and dismissively told me the most they could give me was $6000 LESS than their “sight unseen” offer. The “sight unseen” offer was never real. I can’t say for certain what their strategy was, but it seems this was all just a ploy to try to auction my vehicle and take a percentage of the sale. They tried to exploit my situation, not caring that I’m selling to cover medical expenses, that I had to take off work, or that I had to drive 75 miles round trip. 3 hours of time wasted thanks to their shameless bait-and-switch deception. Do not do business with them! More

Riata Ford is and will be the only place I will go! They do a great job with keeping communication, great customer service and very clean. do a great job with keeping communication, great customer service and very clean. More