Riata Ford

Called and made an appointment. Showed up at set time. Told there was no appointment. But they took care of my routine maintenance right away anyway. The porter who drives me home i Showed up at set time. Told there was no appointment. But they took care of my routine maintenance right away anyway. The porter who drives me home is super nice!! Overall great experience. More

Service was performed in timely manner. Personnel were friendly, helpful, and knowledgeable. Will return for future service. Personnel were friendly, helpful, and knowledgeable. Will return for future service. More

Heidi was excellent in her communication and knowing what was expected on the high quality of service one should expect from a dealership. She was prompt in getting the service done and very helpful. was expected on the high quality of service one should expect from a dealership. She was prompt in getting the service done and very helpful. More

The service adviser was professional and courteous while taking care of my vehicle service. She kept me informed of the progress and also informed me on what to look forward to on my next service. I’ve tr taking care of my vehicle service. She kept me informed of the progress and also informed me on what to look forward to on my next service. I’ve tried other dealers but I seem to keep coming back to where a smile and good service goes a long way. I also had a very good information talk with Michael Jackson about the Lightning vehicle. More

My tire was flat and I thought it was punctured. They checked it and it was not punctured. The filled it and they did not charge me for checking it. Great service. They checked it and it was not punctured. The filled it and they did not charge me for checking it. Great service. More

After I had my oil change, they failed to give me any warning about how low my tire tread were or that my tires need attention. Not even whinin the 2 weeks was I needing to replace them because of how ba warning about how low my tire tread were or that my tires need attention. Not even whinin the 2 weeks was I needing to replace them because of how bad they were. I truly belive that when I purchased my car, there(Riata Ford) my tire were swamped out for runned down already damaged tires. Little did I know that for a 30k 2019 Lincoln. I was gonna need new tires sooner than expected 🙄 More

JD was very helpful in getting my car inspected and getting my oil changed. He informed me of what my car will need in the next few months. I’m always greeted with a smile from JD, no matter how busy getting my oil changed. He informed me of what my car will need in the next few months. I’m always greeted with a smile from JD, no matter how busy he is for that day. More

Excellent service and always amazing to their customers. Will always buy my vehicles with y’all Will always buy my vehicles with y’all More

I bought a 2017 pathfinder and it is an awesome car for me and my family. The dealers at Riata ford in Manor was able to get me up and going in no time. Thanks Will! Thanks Ryan! me and my family. The dealers at Riata ford in Manor was able to get me up and going in no time. Thanks Will! Thanks Ryan! More

I tried to call the number 3 times to discuss my horrible experience with Lindsey! I will not return to Riata Ford for service of all 4 of my vehicles while Lindsey is employed! It saddens me to leave after experience with Lindsey! I will not return to Riata Ford for service of all 4 of my vehicles while Lindsey is employed! It saddens me to leave after all the years we have been loyal customers but I value high level of customer service! I have purchased 4 brand new vehicles over the past few years from Riata Ford as well and will think twice about purchasing my 5 in the near future! My sales person AJ is absolutely amazing but the quality of customer service received in the service department isn't comparable I must seeking my buying experience elsewhere! I miss JD he is absolutely amazing and I know I would have not had this horrible experience with him! More