Riata Ford - Service Center

Everything was smooth and timely. The courtesy vehicle is a real convenience, please keep up the good work. The courtesy vehicle is a real convenience, please keep up the good work. More

This dealership is very friendly and provides quick service. The staff did a great job. service. The staff did a great job. More

Service writer and technician did a excellent job. My service experience was very good , recommend Riata for service and sales. My service experience was very good , recommend Riata for service and sales. More

Easy in with online appointment. Service took aboiut two hours-just long enough to get lunch and drive back home to Elgin . Seriously, I have had Fords for ten yrars and have always Service took aboiut two hours-just long enough to get lunch and drive back home to Elgin . Seriously, I have had Fords for ten yrars and have always been pleased with Riata service. More

I’m surprised that I had never heard of Riata Ford until the week I had my car serviced. They noticed and addressed things other service departments completely overlooked. I’m very satisfied with the servic the week I had my car serviced. They noticed and addressed things other service departments completely overlooked. I’m very satisfied with the service More

Start with the tow truck guy, Jose very rude guy, when I called Riata ford his number was given to me, than took 2 days to tell me it was only the battery, ford bronco died on me in the middle of heavy traf called Riata ford his number was given to me, than took 2 days to tell me it was only the battery, ford bronco died on me in the middle of heavy traffic, no warning nothing sent to me from FordPass until the bronco was dead, I was very scare to get back into that car, and the cost of the battery was very expensive, I was told i could not buy my own that it had to be from Ford. More

Excellent service. Went the second mile. I’m very pleased with the deal I got. Went the second mile. I’m very pleased with the deal I got. More

Aaron was very helpful and was able to fix my issues quickly. Will definitely be back for future needs. quickly. Will definitely be back for future needs. More

Brought car in and left it for brake issues (soft pedal) and none were found and was told @no issues”. Drove it and continued with same concern. Made an appointment online to bring it back and chose option and none were found and was told @no issues”. Drove it and continued with same concern. Made an appointment online to bring it back and chose option to @wait”. When I arrived was told they could not get to it that day, so I should come back. After expressing concern we went for a test drive that identified several possible issues. Again I was told that it could not be addressed that day, so I should bring it back. As I felt/knew it was unsafe to drive I stated I would not drive it, but would leave it. I did get a ride back home. However the diagnosis was contaminated brake fluid, sticking HCU valves, master cylinder…ending up with a $2902.05 repair. Good news was the replacement of the brake booster was performed at no charge as part of a recall. My question is why was the brake fluid not addressed in the the earlier brake work performed by the dealership, or looked at when I brought the car in a few weeks prior and was sent home “no trouble found”? More

Very good and fast service. Very friendly and helpful people. The video of the car was a good idea. Very friendly and helpful people. The video of the car was a good idea. More