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776 Reviews of Riata Ford - Service Center
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Verified Customer
September 30, 2023
AS ALWAYS, the Riata Ford Service Department, hits another home run by taking excellent care of my 2016 F-150! Randall and John Henry went above and beyond, making sure that everything was done to pe another home run by taking excellent care of my 2016 F-150! Randall and John Henry went above and beyond, making sure that everything was done to perfection!! THANK YOU to the BEST dealership in Texas! More
by Chris Blevins
September 26, 2023
When we purchased our vehicle, the initial start with Edgar turned out good and then, after I told him I wanted four new tires, he argued back-and-forth with me and some to the point of not even respondi Edgar turned out good and then, after I told him I wanted four new tires, he argued back-and-forth with me and some to the point of not even responding. Oscar got involved when I started to tell them I would not purchase a vehicle without it and he did whatever it takes and did not know of the problem and apologize profusely and said it would’ve been no problem to get tires for us and he made sure that everything we needed was taken care of without a problem Oscar, the sales manager is the reason why I give five stars. The service department was very good as well on the tires and ceramic coating. We will be back, but we will definitely not use Edgar again. After returning to the dealership a couple of times, he was very offstandish and would not hardly speak. Totally unprofessional. More
by Bobbysumner2
September 24, 2023
John is a go to guy. Very helpful and is willing to help you and will let you know what Ford wil pay for what need to do. That goes a long way in my book Very helpful and is willing to help you and will let you know what Ford wil pay for what need to do. That goes a long way in my book More
by jayman _j2002@yahoo.com
Employees Worked With
September 23, 2023
I did most of the work on finding the car I wanted and it was at Riata. The purchase process was pretty easy except I got home to find out the sound in the car didn’t work. Two trips - two times off from w was at Riata. The purchase process was pretty easy except I got home to find out the sound in the car didn’t work. Two trips - two times off from work and they couldn’t figure it out. Lots of attitude from JD Brooks - probably doesn’t belong in the service industry. I’m back at Truck City where I purchased my previous Ford. Skip Riata and try out Truck City (both owned by Leif Johnson). More
by pophinw
Employees Worked With
September 21, 2023
Nicole was awesome and very helpful. My vehicle was ready very quickly and I was able to pick it up with no issues. I am mobility impaired and my vehicle was delivered right to the door My vehicle was ready very quickly and I was able to pick it up with no issues. I am mobility impaired and my vehicle was delivered right to the door of the Service Center so I didn’t have to walk very far to get in. I appreciate how considerate everyone was. More
by musicman1303
September 18, 2023
Great customer service all around! I Would definitely recommend when looking to purchase a vehicle. I Would definitely recommend when looking to purchase a vehicle. More
by Amandacoyne26
Employees Worked With
September 15, 2023
The service department was able to get my vehicle in for service in a timely manner. The communication from the service advisor was lacking.(I don’t expect a call every 5 minutes but when you say you give m service in a timely manner. The communication from the service advisor was lacking.(I don’t expect a call every 5 minutes but when you say you give me a call back and never do there is an issue) More
by CLMULLINS71
Employees Worked With
September 15, 2023
These guys are amazing! Awesome Job! They installed Evans Coolant of which is a specialty. Thanks Awesome Job! They installed Evans Coolant of which is a specialty. Thanks More
by Nikki
Employees Worked With
Other Employees :
Nick and Mason, Chris Amaya, Kevin Hopper, TRAVIS GUERRERO
