Riata Ford - Service Center

Thank you, JD! Always exceptional service and I appreciate his diligence to get resolution through the warranty! Always exceptional service and I appreciate his diligence to get resolution through the warranty! More

I was ignored for 25 minutes by 3 representatives, who were all playing on their personal cellphones, when I walked in the service center. I finally asked a service person who was playing on his cellphone were all playing on their personal cellphones, when I walked in the service center. I finally asked a service person who was playing on his cellphone if they could help me and I was told they could not that I had to wait for JD. So after waiting another 15 minutes for JD who was doing his job and working with multiple people to get their cars. I was able to speak with JD who was very responsive and helped me immediately. I dot understand how 3 people sitting there on the phones could be of no help and flat out refuse to help when asked. All I had to do was pick my keys up, the service was a recall service and no payment was necessary. More

Riata Ford has earned my business. Professional and efficient work is always delivered. Thank you Riata Ford and your service team Professional and efficient work is always delivered. Thank you Riata Ford and your service team More

I was pleased to learn there was a mobile service to handle my recalls, and the technician did an excellent job. Thanks handle my recalls, and the technician did an excellent job. Thanks More

JD Brooks and his team did a great job once again. He is always helpful and ensures that the customer is happy. He is always helpful and ensures that the customer is happy. More

It took a minute to get into a loaner car, but I’m happy to say the service was very efficient. I was concerned not knowing what the problem was , but it was diagnosed and fixed within a day. Thanks Chris! to say the service was very efficient. I was concerned not knowing what the problem was , but it was diagnosed and fixed within a day. Thanks Chris! More

Took car in for 20k mile checkup. Four hours later, we ask Elena about our car status and find out we are waiting for an air filter to finish the service. Odd that they didn't check Four hours later, we ask Elena about our car status and find out we are waiting for an air filter to finish the service. Odd that they didn't check inventory before scheduling service. Also was given a free oil change and tire rotation (based on a previous service issue) that was a $56 credit (paid $50 for oil change last year at Riata service). Poor communication and felt I was overcharged. We bought our car at Riata and thought we would get better service there ...but have not! More

Received amazing service. We will keep coming back to this location even though it's a bit further for us. We will keep coming back to this location even though it's a bit further for us. More

Very cooperative and courteous and did the work requested and followed up with my maintenance and followed up with my maintenance More