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Riata Ford - Service Center

Manor, TX

4.6
776 Reviews

776 Reviews of Riata Ford - Service Center

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December 10, 2022

Service is excellent. Every time I call, I get the appointment time I need. Turnaround time for my general service is always fast. A clean location and friendly staff. More

by CSASZARN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
JD Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2022 -

Riata Ford responded

The service team works hard to fix the issues the first time with the right parts/work. JD runs a tight ship, and the team is on the right path for excellent customer service for their customers. We appreciate your loyalty and recommendation for the dealership.

December 06, 2022

Service was handled within the time frame given and work was done right the first time. More

by jurbanovsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Amaya, Kevin Hopper
Dec 06, 2022 -

Riata Ford responded

We appreciate your feedback for your recent service visit to Riata Ford. Loyal customers keep us constantly monitoring the processes we have in place for needed improvements. Thanks for your business and the five star rating.

December 02, 2022

All the staff was friendly and when I has issues with my car 3 weeks after I bought it they wanted to make sure I got the issue resolved More

by GENNIEEZI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heidi Rowling
Dec 02, 2022 -

Riata Ford responded

Thanks for the positive feedback on your service appointment. We are delighted the issue was resolved, and we appreciiate your business.

December 01, 2022

My oil change was done in a timely manner. But when I wanted a less than 5 min. check of my car concerning a recall, I was told it could not be done. I live an hour from the dealership. I w More

by Carol DBW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
none....dealt with fastlane.
November 24, 2022

I am re-establishing my credit, and the staff at Riata Ford worked graciously to secure financing for my new vehicle. I appreciate the caring and professional customer service provided by Rev woods, Mich More

by REEDDOROTHY85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Fisher
November 23, 2022

AJAY MALANI AND RYAN FISHER ARE EXTREMELY HELPFUL AND MADE THE EXPERIENCE ABSOLUTLEY APPRECIATED THANKS More

by NACHO.VILLALOBOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJAY MALANI, Ryan Fisher
November 18, 2022

More expensive than I thought it should be. Service time and people excellant. I will return More

by cmathis7651
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe vanek
November 17, 2022

Great service. Friendly and on time. Did the job and have good explanation when done More

by BLPAYNE1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Hinostroza Paredes
November 16, 2022

A amazing dealership with a family like feel and some of the best Service advisors. Joe took care of me with ease and updated me every step of the way. I recommend everybody to visit Riata Ford and the whol More

by TNH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marri Stokes
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
JD Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dorothy Metcalf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randall Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Vanek , Kevin Wood, Ryan Fisher, Chris Amaya, Heidi Rowling
Nov 16, 2022 -

Riata Ford responded

Thanks for your positive feedback on your visit to Riata's service team. They are heads above most shops in the area, and are considerate with their customers. We appreciate your business, and your recommendation.

November 16, 2022

Good customer service with JD's excellent customer skills the repair and maintenance completed was excellent. More

by QUINCY443
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2022 -

Riata Ford responded

J.D. runs a tight shop at Riata Ford, and the Service Advisors are among the best in the area. thanks for taking your time to leave us a review, and we appreciate your business. We are as close as a phone call for any future needs.

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