Riata Ford - Service Center

Ford can fix an one day my car, they want to take 2 or more weeks. But before tan at they take 1 week to figure it out what was the problem on my car. I bought my car new there may car doesn’t have to hav more weeks. But before tan at they take 1 week to figure it out what was the problem on my car. I bought my car new there may car doesn’t have to have problems a this point. More

First visit to the service center ended up with nothing being done in over a week and when I had to pick up my vehicle because there were no loaners, the service manager told the receptionist to just mark being done in over a week and when I had to pick up my vehicle because there were no loaners, the service manager told the receptionist to just mark the ticket, customer doesn't want it fixed. I spoke to the GM which was very nice and scheduled me to come back in a week or so. He personally gave me updates and told me when my vehicle was ready. The alignment was done, but I never got the print out with the specs (second ask), the tires were balanced - but the truck vibrated worse than it did previously (ended up paying discount tire 103.00 to rebalance them), I had four concerns. 1. Cowl Panel loose at antenna (Told that was normal), 2. Front Camber looks off as the tires are leaned in (Told Toe was out by 1 deg), 3. Vibration between 62Mph and 70 - (Balanced wheels (Weights put on opposite of one another on the wheel and scratched my wheels on the inside plus left the residue from the previous weights) and 4. Need a Oil Change (Completed). The Sales Team is and was awesome, the service team just doesn't care and it would appear that is leadership down. My advisor seemed nice however, just the culture at the service department seems to be missing "Service" from the equation. I highly recommend the Sales Team and Finance Team. P.S. on Service: I also asked that my Truck be detailed as they parked it out in a field for the week it was there previously and got mud on it - that wasn't done either. :) More

I purchased my new vehicle from there two years ago. I’ve only taken it to Riata for service. It’s very disappointing that every time I do there’s an issue. My latest problem was I took my vehicle there I’ve only taken it to Riata for service. It’s very disappointing that every time I do there’s an issue. My latest problem was I took my vehicle there for you all change and tire rotation. Unfortunately the rotation did not happen. I took it back a few days later only for them to tell me that I needed three new tires because it hadn’t been rotated. When I trust him to handle all of this for me. More

My oil change was done in a timely manner. But when I wanted a less than 5 min. check of my car concerning a recall, I was told it could not be done. I live an hour from the dealership. I w But when I wanted a less than 5 min. check of my car concerning a recall, I was told it could not be done. I live an hour from the dealership. I was shuffled between service and fast lane. I felt as though I was treated as very un-valued and no one cared how far I drove or how inconvenienced it would be for me to come back again. Something that took such a small amount of time should have been dealt with for a customer who bought the car at this dealership and has all my service done at this dealership. I will not be returning. More

I am re-establishing my credit, and the staff at Riata Ford worked graciously to secure financing for my new vehicle. I appreciate the caring and professional customer service provided by Rev woods, Mich Ford worked graciously to secure financing for my new vehicle. I appreciate the caring and professional customer service provided by Rev woods, Michael Jackson, and Jeff Ledesma. More