Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
791 Reviews of Riata Ford - Service Center
Sort by
October 06, 2022
My last visit was terrible. The service advisor I had JD, did not call me back the entire day to let me know what was going on with my vehicle. Instead of being able to get a ri The service advisor I had JD, did not call me back the entire day to let me know what was going on with my vehicle. Instead of being able to get a ride I had to pay for a lyft and wait at work for an hour for it to arrive to finally get to Riata Due to the fact that no one called me back on the status of my car all day. Prior to that experience, I was disconnected twice when trying to schedule this appointment sent to mobile service that couldn’t even do the recall that I attempted to explain to the lady who sent me to Mobile anyway, and was on hold, that I actually took a screenshot of, for almost 30 minutes. Trying to schedule this appointment. One of the big issues I took it in for, found out once I finally got there they get my car they didn’t even complete it. And my work schedule is very limited on when I can get my car in. The next day because I complained when I picked up my car, I receive a call from I’m assuming it’s the new service manager? He acted like he didn’t know what was going on on the message I called back, didn’t even know the “call back” number. I called back and left a message with somebody’s number from HR? Now it’s been over a week and a half and no one there has given me a call back. More
by HUFFMKA2
Verified CustomerEmployees Worked With
Other Employees :
Service Manager? Some new guy? Who left me the message never returned my call., Chris Amaya
October 05, 2022
I brought in my truck to be serviced which was done promptly and everyone was helpful and generally knowledgeable. I was somewhat disappointed the service dept. could not look at or quote me for a nee promptly and everyone was helpful and generally knowledgeable. I was somewhat disappointed the service dept. could not look at or quote me for a needed part - they said only parts could do that. :( It was also disappointing to hear they were discontinuing the perks program for oil changes after buying my truck from Riata. Looks like I'll be going to my local mechanic now since Riata is over 20 miles away. Take care Riata - it's been nice and sorry to see you go. Also no need for the sanitizing questions in the survey as it is N/A now. More
by NATHAN49
October 01, 2022
Very clean and professional on their service. Brought my 2002 Lincoln Continental with an issue that took a year to fix outside of Riata Ford and they fixed it in a matter of hours. Brought my 2002 Lincoln Continental with an issue that took a year to fix outside of Riata Ford and they fixed it in a matter of hours. More
by DKHOCKADAY
Employees Worked With
Otay Martinez was my service adviser. Good Job!
September 29, 2022
Riata Ford is the Best at Ford Sales and Service in Austin. Always fast, friendly, efficient and courteous service. Willing to answer questions and informative. We will always return to purchase and se Austin. Always fast, friendly, efficient and courteous service. Willing to answer questions and informative. We will always return to purchase and service our vehicles at Riata! More
by SSULLY329
September 28, 2022
I was notified of the recalls and I was able to make an appointment rather fast. The vehicle was fixed in one day. Great service and friendly. appointment rather fast. The vehicle was fixed in one day. Great service and friendly. More
by JORGE.ORTEGA003
Employees Worked With
September 28, 2022
I picked up a part, returned it; was not able to get my reward points back. I had to wait on the manager who was on a meeting; I couldn’t wait as I had to pick up my daughter. It would be nice just to get reward points back. I had to wait on the manager who was on a meeting; I couldn’t wait as I had to pick up my daughter. It would be nice just to get your points back without going through the manager. More
by VIANEY_VENCES
Employees Worked With
September 21, 2022
Great and friendly as always. Quick, polite, efficient, friendly, will always be my location of choice. Quick, polite, efficient, friendly, will always be my location of choice. More
by DMETCALF31
Employees Worked With
Other Employees :
Chris Amaya, Heidi Rowling
