Riata Ford - Service Center

I have been a customer of Riata Service department for several years and the service advisors ( Chris, Jon, Heidi) have always gone above and beyond in their customer service. They are always open and up several years and the service advisors ( Chris, Jon, Heidi) have always gone above and beyond in their customer service. They are always open and up front. They provide clear communication and If they don’t have an answer for you they take time to find it. They are understanding of your concern. If something is on backorder or takes longer than promised they are very apologetic and look to make it right. I was very pleased with Chris and his wonderful customer service. However the sales team unfortunately is beyond disappointing. I gave their team, Michael Jackson, the opportunity to appraise my vehicle and all they intended to do was take advantage of a female customer. They verbally provided a list of 3 issues on a well maintained vehicle and gave a disrespectful offer. When asked to provide these issues to me in writing Michael could not provide anything. After sending in my complaint in writing the general manager Kevin Wood called and gave me a half apology. Only acknowledging what he called “lack of communication “ and only focusing on 1 of the 3 issues discussed with me and stating that their service isn’t “as what my email states “ He offered to have my vehicle check by their technicians at no cost which was a little to late. He did not apologize or acknowledge the intention that they put forth. This sales situation has caused us to lose faith and respect in Riata and Ford Company. We will no longer conduct business with Riata or Ford Company. I hope that this survey improves the next customers experience. More

Customer Services is good. Everyone know what they need to do when the customer arrives Everyone know what they need to do when the customer arrives More

My oil change and tune up were completed within the quoted time line and the front desk personnel was king and professional. quoted time line and the front desk personnel was king and professional. More

Got my car in quickly and got it done! Picked me up at my job! Picked me up at my job! More

Chris @Riata Ford in Manor is great. He was extremely accommodating and explained to me what was going on with my car and answered all my questions. He made sure that I had a ride to pic He was extremely accommodating and explained to me what was going on with my car and answered all my questions. He made sure that I had a ride to pick up rental car. The service people at Riata Ford are all great to work with. More

John Henry was very professional and we appreciated him breaking down the work and prices to be done to our truck! He was even able to get our yukon Denali inspection super quick! As a mom of 6 I appreciat breaking down the work and prices to be done to our truck! He was even able to get our yukon Denali inspection super quick! As a mom of 6 I appreciate the quick responses and work completed in a timely manner to get us driving again. We will return. More

Awesome experience. Staff was very helpful, extremely knowledgeable. They got me in and out on time Staff was very helpful, extremely knowledgeable. They got me in and out on time More

Should have one line for appointment on oil changes Service has no time was put on hold saying they had people that walked in Service has no time was put on hold saying they had people that walked in More

Service department was fantastic! Quick service from the service department manager. will recommend Riata service Quick service from the service department manager. will recommend Riata service More

I have been having a hard time reaching a salesman named Robert and have not been able to get in touch with him Robert and have not been able to get in touch with him More