Richard Kay Superstore

Has not got back with me on the deal yet. I thought they would have by now. Must be to busy. Maybe l will go somewhere else I thought they would have by now. Must be to busy. Maybe l will go somewhere else More

My transmission went out just 2000 miles over the warranty period. They will provide no assistance even though this specific transmission has had numerous problems. warranty period. They will provide no assistance even though this specific transmission has had numerous problems. More

It's a pleasure to have my Chevrolet serviced here. Employees are very professional, courteous & l'm not kept waiting long times for my car to be serviced. Employees are very professional, courteous & l'm not kept waiting long times for my car to be serviced. More

I bought a truck online that was advertised with 5 miles. When i drove it off the lot it had 109 miles on it. A scratch on the door that i was told was plastic from shipping and would come off when washed.Th When i drove it off the lot it had 109 miles on it. A scratch on the door that i was told was plastic from shipping and would come off when washed.The carpet under the rubber mats on the driver's side is covered with dirt / it even has the rectangle clean spot from the paper mat dealers put down to help keep clean. I had voiced my opinion at the dealership but was told they had to check the fluid levels / i said GM does that you are selling me a used truck! If i drove a truck off the lot and put a 100 miles on it then it would be a used truck....And again was told they had to drive it .. The problem was i had already paid for the truck... Then getting paper work completed took a month because i live in a different state i guess. And yes i took pictures but don,t know how to post them here. I would not give this place 1 star...[.it would not let me post with out marking 1 star] THANKS richard kay More

SERVICE PERSONAL IS GREAT AND WILL HAVE ALL OF MY SERVICE NEEDS PERFORMED THERE, THANKS SERVICE NEEDS PERFORMED THERE, THANKS SERVICE More

My car was serviced and they did tell me about recommended service , but my car would not start the following day and clearly something was not right. Usually when servicing they will also tell yo recommended service , but my car would not start the following day and clearly something was not right. Usually when servicing they will also tell you what was found while Checking vehicle that needs your attention whether you agree to have it serviced there at the time or not. Just felt my car wasn’t throughly checked. I know this has been a tough year for everyone , not trying to be harsh. But I depend on my car to get to where I need to be , and expect good service of where I choose to entrust my car to be serviced. Also the young lady that was there , walked in, went straight to a computer , snacked on some food and never acknowledged me nor asked if I’d been helped. Finally , a gentleman came sat at computer and acknowledged me, he was just very short and to the point. I’ve had my car serviced at Richard Kay since I purchased in 2016 unsure if I will continue. More

Kent Barker was the best! Thx for.the awesome experience and going above all other dealers greed!! and going above all other dealers greed!! More

Awful experience with Service Dept. Ill start by saying Awful experience with Service Dept. Ill start by saying I bought my vehicle from Mike Hovart Chevrolet in Easley which is an hour drive from where I Awful experience with Service Dept. Ill start by saying I bought my vehicle from Mike Hovart Chevrolet in Easley which is an hour drive from where I live, Richard Kay is only about 25mins away…so I decided to give them a shot when it came time for maintenance on my vehicle. BIG MISTAKE. I arrived for my appointment and told the advisor Cornelius I was here for my oil change appointment and that I also purchased a maintenance package with my vehicle and he immediately got an attitude and said “We don’t accept this.” I replied with, “You do. I’ve already spoken to the company my maintenance plan is through and they said I can take it to ANY Chevrolet dealership for my service.”…long story short, after spending half an hour ARGUING with him at the service desk, I finally told him to CALL the number on the maintenance plan I handed him and get an authorization number. Which he did and then wrote up the RO and took my keys. Now, I’ve worked in dealerships for years as a Parts Manager and a Service Advisor so I was willing to write the situation off as just a lack of training however the rudeness and continuous attitude from him through out my ENTIRE visit is the main reason I will NOT BE BACK. Along with the fact it took them two hours to complete the oil change and tire rotation on my vehicle. AND when it was finally ready I was retrieved from the waiting area and escorted to the service desk to get my receipt when another customer came into the service drive and said my vehicle had JUST ROLLED BACKWARDS IN THE PARKING LOT AND STRUCK ANOTHER VEHICLE! The advisor “swore” he put it in park before getting out and offered to fix any damages which were thankfully minimal so I kindly declined and LEFT, I was beyond ready to get out of there and never go back! Like I said, I’ve worked in dealerships for years so I know the struggles and stressful environment that can weigh down on a service department but this was by far the worst experience I have ever had at any dealership. As an advisor, if you’re unsure of something, ask. That’s what your coworkers and even managers are there for. There is a lot to the job and you’re not expected to know everything but you ARE expected to treat every customer with kindness and a positive attitude in hopes of making their experience there a pleasant one..and the way I was spoken to and treated as if I was a BOTHER by Cornelius shows me he is in the wrong profession and may want to consider a position stocking parts to keep him away from the public.. More