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Richard Kay Superstore
Anderson , SC
92 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 92 reviews
February 07, 2017
Sold a defective new 2016 SUV The story is long and will be short - Purchased new 2016 GMC Acadia Denali Dec 2016 - Like the car - After first oil change, was washing/detailing the The story is long and will be short - Purchased new 2016 GMC Acadia Denali Dec 2016 - Like the car - After first oil change, was washing/detailing the car. Found pitting on the windows (very small - over 80) - Right rear and rear window. Immediately called the service department. Since I am well over 1 1/2 hours away, they said it wasn't any drivability or safety issue, I could wait until my next oil change for the inspection and repairs. It took me until just before Thanksgiving to acquire the mileage for my next oil change. I am well covered by the B2B and extended warranties. Dealership and GMC are claiming that it isn't a manufactures defect therefore not covered. Cause unknown. It isn't noticeable unless you are directly looking for it and have the sun light on it looking at an angle (dark tint). Return calls by dealer wasn't prompt and I had to do the follow up. Went thru the appeals process with GMC as directed by the manual. They claim the dealership doesn't want to do anything (GMC and dealership service department claim the Manager of Richard Kay Superstore will not take any further action because of the cost). I was sold a defective new car with hidden damage. My family has purchased GMC many times over the past 40 years. I have purchased 8 vehicles and my immediate family another 6. I have never had any issues like this before. Greatly disappointed and not happy with the Dealership and GMC. Had discussion with family members over the Holidays. We are no longer a GMC family. More
by Rabun Gap
Employees Worked With
Numerous
Helpful January 14, 2017
Awesome Bobby Howell was my sales man and he was awesome. He was friendly, informative about the vehicle, and very helpful. I would recommend this dealership Bobby Howell was my sales man and he was awesome. He was friendly, informative about the vehicle, and very helpful. I would recommend this dealership to anybody. More
by Sandy21
Employees Worked With
Bobby Howell
December 13, 2016
Purchase new vehicle Purchased a new vehicle from Bobby's Howell. Awesome customer service and financing was quick and easy. The quickest car buying service i have exper Purchased a new vehicle from Bobby's Howell. Awesome customer service and financing was quick and easy. The quickest car buying service i have experienced. Bobby explained everything and has checked on the car the next day to see if I had any questions. More
by ABC
Employees Worked With
Bobby Howell
September 22, 2016
Fantastic Super job by Alex and Mike. Together they made up the best buying experience either myself or my wife have had in 40 years of buying cars. Super job by Alex and Mike. Together they made up the best buying experience either myself or my wife have had in 40 years of buying cars. More
by jackandjane
Employees Worked With
Alex, Mike
September 21, 2016
Got Exactly What We needed We needed 2 cars with specific options. Allen Davis made it happen! He got exactly what we wanted. Even arranged for a red bow to help celebrate a 16 We needed 2 cars with specific options. Allen Davis made it happen! He got exactly what we wanted. Even arranged for a red bow to help celebrate a 16th birthday gift of a new Camaro. More
by Family of 5
Employees Worked With
Allen Davis
August 07, 2016
I Called about Service on Wed. Aug 3rd - Called about service on Aug 3- spoke to Julie Poole- 2007 HHR needed a fuel pump and also dealt with Andrew Madras who was very helpful!!Car was rea Called about service on Aug 3- spoke to Julie Poole- 2007 HHR needed a fuel pump and also dealt with Andrew Madras who was very helpful!!Car was ready To roll at 12:30 on August 4!!! It was a bit costly - but worth the money so that we could drive home to Bedford, Va. Great service!! Thanks Julie!! Sue Craghead More
by Sue Craghead
Employees Worked With
Julie Poole, Andrew Poole
June 16, 2016
The Worst Servicing Dealership Around By Far and away the worst servicing dealer in South Carolina stay very far away from them. I fought with them for months Starting in January of 2016 w By Far and away the worst servicing dealer in South Carolina stay very far away from them. I fought with them for months Starting in January of 2016 with an ignition coil. Then more ignition coils then a misdiagnosis of a Transmission issue. Turns out it was not the transmission at all but 3 ignition coils and AWD transfer case that was cooked all consequential damage. I ultimately had to give up my vehicle for another one and GM was useless in getting the matter resolved. I loved the car but GM does not service what they sell. They lost a very good margin sale for them. I would not have them work on my 10 Speed Bicycle. They rely on computers for everything and not the rudimentary fundamental mechanics of basic automobile repair. Because my issue does not throw codes. More
by Mason Bradford
Employees Worked With
Richard Kay Automotive
June 14, 2016
Bought my dream car! I bought a 2014 Camaro. My dream car! BT and Josh were great and provided awesome customer service! They went above and beyond my expectations and mad I bought a 2014 Camaro. My dream car! BT and Josh were great and provided awesome customer service! They went above and beyond my expectations and made this a wonderful experience. Mike was also great at sealing the deal! Thank you all. Tammy - Piedmont, SC More
by Camaro 2014
Employees Worked With
BT, Josh, and Mike
June 03, 2016
Great professional attention with no hassle. My salesman was Tio Moss. He was professional, personable, a great guy all around. Did outstanding followup on my used 2007 Toyota Tundra. No hassle a My salesman was Tio Moss. He was professional, personable, a great guy all around. Did outstanding followup on my used 2007 Toyota Tundra. No hassle and so respectful. Rob Neyer More
by Robin Neyer
Employees Worked With
Tio Moss
May 04, 2016
Great Service Always a good experience for us at this service center. Will continue to take my car here for any service we might need in the future. Always a good experience for us at this service center. Will continue to take my car here for any service we might need in the future. More
by SueD
Employees Worked With
Julie
