Richard Lucas Chevrolet | Page 82

Unprofessional Service Dept. Although the SALES people are extremely helpful, That is NOT the case for the Service Dept..I leased a brand new Chevy Cruze in July. It was dark when Although the SALES people are extremely helpful, That is NOT the case for the Service Dept..I leased a brand new Chevy Cruze in July. It was dark when I left the dealer. The next morning I opened the door and there was the Hood Release handle hanging down. I immediately called and went in. It took over 2 weeks and me calling multiple times before they even made my appt. I was asked that day IF I Broke it!!!? They said they would need the car for hours so they were giving me a Loaner car....NO they did not, I WAS driven to work, and supposedly fixed by lunchtime that day... Should be Good right!?? NO ! I NEVER touched the hood release ever as of yet....But almost 3 weeks ago now, I came out of work opened the door and There was the SAME hood release hanging again!!! Brought the car back again to the Service dept. Harry flat out accused me of pulling on the Hood Release, and although that is what you would do to open it in an Emergency I told him I had Absolutely DID NOT touch it...He said "WELL someone DID!!!! I am the only person that ever drives the car I tried to explain. He insisted I was wrong and broke me down to tears...Then in his next breath he said well IF you used the emergency brake you did it with your foot..ok isn't that what you do to put on the emergency brake, it should not BREAK another part of your car! Lastly, he said "This is the First year they designed the Hood Release where it is located and the door could actually be hitting it when you shut it...And if that's the case "We Have Trouble!!! Shouldn't someone know how to fix this instead of ignoring me? Well I was told on a Saturday I would be called that week probably Tuesday....It's 2 weeks later and I heard NOTHING! Still have a broken hood release in a Brand new car no call that the part ever came in!!!! Aside from the Sales Dept that is great, I WISH I NEVER leased here simply because of the Service dept. issues I am having! More

Great Experience!!! The process of buying my Brand New Traverse was very smooth. Shumar was very vice and helpful, he took well care of us on making sure we got what we w The process of buying my Brand New Traverse was very smooth. Shumar was very vice and helpful, he took well care of us on making sure we got what we wanted, he took us for a test drive and explain all the features. Vinny was very helpful too, at the end of the purchase he went over the OnStar feature and all the good features inside the car. Thank you both for your help and your time... and about the dealer what I love too is that once you walk in it’s a very friendly environment. Thank you everyone!!! More

great i have given this rating because they deserve it friendly nice a lot of help picking out the truck with the right color I wanted i have given this rating because they deserve it friendly nice a lot of help picking out the truck with the right color I wanted More

GREAT EXPERIENCE NEVER KNEW NEW CAR BUYING COULD BE SUCH A PLEASANT EXPERIENCE. NEVER ANY PRESSURE TO PURCHASE A NEW CAR OR TRUCK SALESMAN MARTY WAS POLITE AND TOOK U NEVER KNEW NEW CAR BUYING COULD BE SUCH A PLEASANT EXPERIENCE. NEVER ANY PRESSURE TO PURCHASE A NEW CAR OR TRUCK SALESMAN MARTY WAS POLITE AND TOOK US ON A TEST DRIVE . ALSO GREAT EXPERIENCE WITH VINNY FRASCO WHO TOOK TIME OUT TO EXPLAIN ALL THE TRUCKS FEATURES. I THOUGHT ONCE YOU PURCHASE A CAR OR TRUCK DEALER FORGETS ABOUT YOU NOT SO HERE AT LUCAS CHEVROLET I WENT BACK THE NEXT DAY TO GET MORE INFORMATION ON OPTIONS & VINNY STOPPED WHAT HE WAS DOING TO EXPLAIN THE FEATURES TO ME. More

Very professional and polite and very helpful I like that they look for the conveniences and the best prices and explain everything about a vehicle for the person that's buying the vehicle I like that they look for the conveniences and the best prices and explain everything about a vehicle for the person that's buying the vehicle More

absolutely great people and service Marty and Vinnie were fantastic and Scott ,called about a Silverado spoke to Scott answered all my concerns then Marty and Vinnie took over and did a Marty and Vinnie were fantastic and Scott ,called about a Silverado spoke to Scott answered all my concerns then Marty and Vinnie took over and did a great job with my choice .very satisfied I now belong to the Chevrolet Family. feels great. More

Terrific experience We had a great experience at this dealership with David. He took the time to take us on a test drive and answer all of our questions. I never felt r We had a great experience at this dealership with David. He took the time to take us on a test drive and answer all of our questions. I never felt rushed to make a decision. Him and his team were extremely knowledgeable about the car and its features. They made sure that I knew about all the car features before leaving the dealership which meant a lot to me! He even followed up after we leased the car to make sure we were satisfied. I would definitely recommend him to others and go back in the future! More

Brand New Silverado Damaged I brought my brand new truck in for it’s first oil change on June 26th 2018 and I had the unfortunate luck their mechanic hitting his lift when pullin I brought my brand new truck in for it’s first oil change on June 26th 2018 and I had the unfortunate luck their mechanic hitting his lift when pulling my truck out of his bay. I get a phone call saying your truck has been damaged and at this moment it was nothing but attitude from the service provider. She was pressuring me that the truck needed to be sent as soon as possible to our auto body and I said not until I see the damage myself. When I arrived to the dealership to see the damage, I was greeted hostility by the service manager Harry. He kept calling me a nit picky truck owner and I had no trust in anyone. I just spent 42k on my first new vehicle purchase in my life and I was extremely proud to be an owner of my Silverado. At the end of the day, the truck was fixed however had to be brought back to be fully repaired correctly... When I walked into the service department, the manager Harry, would not even speak to me. If anyone reads this review, please do not take your new vehicle or purchase a new vehicle at this dealership. If management is rude and arrogant to customers so will their employees as the case here. I hope the upper management at this dealership reads this review to take corrective action with how this situation was handled. More

Very Excited!!!! I am Completely Satisfied, one of the best experiences I have ever had. I can honesty say this dealership really treats you like family. They will go I am Completely Satisfied, one of the best experiences I have ever had. I can honesty say this dealership really treats you like family. They will go above and beyond to make you feel comfortable during this process. More

Great experience from start to finish! My husband and I were just a week into car shopping when we decided to take a ride to Richard Lucas Chevrolet. When we were approached by Shumar Bosem My husband and I were just a week into car shopping when we decided to take a ride to Richard Lucas Chevrolet. When we were approached by Shumar Boseman, we immediately told him that we really were not sure about what we wanted to do. We liked the Chevy Traverse, and we were looking to replace one of our existing cars, but were really in no rush. Shumar was extremely helpful and informative, but never pushy. After he took us out on a test drive, we started asking him about their leasing/buying programs. He came back with several offers for us to think about. He was extremely patient as we consulted my car savvy father in law several times on the phone throughout the course of our visit. In the end, he asked us what it would take for us to consider taking the car. When we told him, he made it happen, and we drove home in our brand new 2019 Traverse! Car shopping ranks rather low on our list of things to do, and Shumar and his team made it as painless as possible for us. Even his associate, Vinny Fasco, could not have been more helpful with getting us connected with On Star and just familiarizing us with the car’s many features. I’m happy to say that we are done with car shopping for the foreseeable future, but would not hesitate to return to Richard Lucas Chevrolet as well as recommend them to anyone in the market for a new car. More