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Richard Lucas Subaru - Service Center

Avenel, NJ

4.9
13 Lifetime Reviews Review Dealership

13 Reviews of Richard Lucas Subaru - Service Center

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February 12, 2021

"It's always a pleasure working with John, Jason, and the..."

- Eddie De Paz

It's always a pleasure working with John, Jason, and the whole Richard Lucas Subaru Team, from trading, buying and taking my car for service, they are the best and always make me feel as part of their family. Thanks John Jr. Eddie De Paz.

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Recommend Dealer
Yes
Employees Worked With
Jason.
January 14, 2021

"I used them for service, and I must say that they’re..."

- abeb

I used them for service, and I must say that they’re simply an Incredible team! Beyond friendly, honest, and efficient. They are a pleasure to work with and I’d recommend them any day.

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Recommend Dealer
Yes
Employees Worked With
Jason
Jan 29, 2021 -

Richard Lucas Subaru responded

Abeb, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review.

September 02, 2020

"Brought Subaru in for recall work and Compresser Issue -..."

- Rbenja726

Brought Subaru in for recall work and Compresser Issue - Jason & his crew were excellent! - No Games, No BS, No Run-Around Over $$ - Worth The Trip from Staten Island!! Highly Recommended!

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Recommend Dealer
Yes
Employees Worked With
Jason Isidoro
Sep 23, 2020 -

Richard Lucas Subaru responded

Rbenja726, we're happy to hear you had such a positive experience with our team! Safe travels!

October 04, 2019

"Service"

- columbusmwe

Took the time to make me aware of the work that had to be done and good recommends and what should be done as well as set up overall maintenance schedule

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Recommend Dealer
Yes
Employees Worked With
Oct 19, 2019 -

Richard Lucas Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Richard Lucas Subaru. Thank you, and have a fantastic day!

August 03, 2018

"Satisfied and happy customer "

- Subie_16

I’m glad I went in to Richard Lucas Subaru, Ryan service advisor and head mechanic Keith took care of my 2016 Subaru sti. No hassle whatsoever. Super awesome staff.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Head mechanic Keith
Aug 08, 2018 -

Richard Lucas Subaru responded

Thank you for taking the time to share your experience here at Richard Lucas Subaru . We are lucky to have such talented members in our service department. From all of us here, we hope you keep enjoying your 2006 STI!!! Best Regards, George Lucas Jr General Manager

August 05, 2017

"Fix the problems with the cars you sell"

- Sgm

I began to have a problem with the radio in the subarus Outback I purchased firing Richard Lucas in November 2016. In March I purchased a SiriusXM subscription. I noticed that each time I shut down the car, the radio reverted to no subscription. Worse the navigation which depends on SiriusXM did not work either. After a month on the phone with Sirius, they said the problem was with the Subaru radio. I had to make three trips to richard Lucas Subaru and spent 3 hours per visit to try and fix the problem. The maintenance supervisor Jason, made jokes about the slip shod work they did.

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Recommend Dealer
No
Employees Worked With
Jason Isidro
July 14, 2015

"Oil Change"

- Kathleenec

This location has very friendly service as soon as you arrive. They are helpful with any further questions I have. Nice and quiet waiting room. Extremely efficient service!

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Recommend Dealer
Yes
Employees Worked With
Carlos Capdevila
April 10, 2015

"Subaru Service at Richard Lucas Is Top Notch"

- bpj1947

I've had my 2013 Subaru Impreza for a little over a year now. I am thoroughly pleased with the craftsmanship exhibited by the service technicians. Their workmanship is outstanding. My appointments are kept on time and my wait time is as was quoted. Joe Napolitano worked on my car today for an oil change, replacement of filters and tire rotation. I am very pleased with the results. I would recommend this dealership both for the ease of purchasing my vehicle [with the help of Mike Provilon] and the quality of work performed by their service department. Carlos, the service advisor, was very thorough in explaining what my car needed and the costs involved. All in all, I'm very glad that I chose Richard Lucas Subaru when I went looking for a new car.

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Recommend Dealer
Yes
Employees Worked With
Carlos, Joe Napolitano
February 28, 2015

"Great Subaru Service Experience with Carlos Capdevila"

- BC

The night my tire got a flat on Route 78 W was a nightmare! Roadside assistance provided by the Subaru Gold Plus Service Agreement didn't solve my problem and it was my husband who was finally able to get me back on the road with my spare past after a 4 hours. They didn't even follow-up properly after I filed a formal compliant with Subaru Customer Service. Needless to say I was not happy when I called the Subaru dealership to make the service appointment for my new tire (after all, they're the ones who sold me the added security.) However from the moment I called the Subaru Service desk, Service Advisor, Carlos Capdevila became my advocate in holding the company accountable for my bad experience and turning it around. He escalated the approval required from the Roadside Assistance Program to his District Manager when he was having trouble getting through to them. He made recommendations for next steps and assumed risk on his side by taking the initiative to order my tire before the approval came through. He communicated appropriately the whole time and set proper expectations with me. He negotiated the cost of my deductible down to a 20% payment based on my horrendous roadside experience. And when the tire was ready he called me in and I was out the door again in 20 minutes with a car that was as good as new! Carlos turned my Subaru experience around for the better! And I am very thankful to him for his professionalism, diligence, and most importantly, getting results!

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Recommend Dealer
Yes
Employees Worked With
Carlos Capdevila
January 24, 2015

"excellent"

- durand

I've been haveing my car serviced for 3 years since ive gotten the car and havent had one problem. From management to the service techs, have been very helpfull with any questions that I have and are always giving professional advice on upcoming service needed for vehicle. I would highly recommend this dealership to anyone that owns a subaru.

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Recommend Dealer
Yes
Employees Worked With
jason; keith; carlos
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