Richard Lucas Subaru - Service Center

Always friendly and done efficiently I always am pleased with my experience Thank you so much with my experience Thank you so much More

Brought our 2020 Subaru Outback to Lucas for the 24K service that we prepaid along with the 8 year, no deductible gold added security warranty, both from Subaru. We had previously brought the car to service that we prepaid along with the 8 year, no deductible gold added security warranty, both from Subaru. We had previously brought the car to Lucas for the 6K, 12K and 18K service, all under the prepaid maintenance also. They call saying they 'recommend' a cabin air filter, engine air filter and throttle body service. It took a total of about 45 minutes to get them / Subaru to see that we had the maintenance agreement and 1 of the filters was covered in the 24K service. The other filter would be replaced at 30K. At that point, I needed to get back to work, I OK'd the throttle body service. Foolish me, I thought they'd treat us right. Turns out from calls to other dealerships and forums on the web - a throttle body service might be needed at >80K miles and we'd have had poor performance from the car (again, the car has 24K miles and no performance issues). It only sees highway driving in the NorthEast. Subaru doesn't even list it as part of their scheduled maintenance. This dealer 'recommends' it... for the car's needs? Or their bottom line? So it is just an upsell we fell for. Shame on us - but you can be warned. We thought they were above that. But we were wrong. That's the 3rd straw for the camel's back. The other 2: 1) They damaged the car pulling it out of the service bay on the 12K service. Fixed it up and gave us a loaner. We DID keep going to them after that. 2) Trying to build a relationship with the dealership / wanting to be sure the car gets taken car of the correct way, with OEM parts, we had them replace the windshield when it cracked. They then had it for about 6 weeks trying to find a leak that started after they replaced the glass. They gave us a loaner car and it was during covid. And we kept going back to them. But this upsell and time lost just trying to have them see we have the maintenance agreement and what is covered is now having us question the overall quality / ethics of the dealership's service department. And an email about this to the owners has gone unanswered. What's to say? They got caught and lost a customer. More

Have been using Richard Lucas Subaru for car service for several years. They are thorough, reliable, helpful and responsive to customer concerns. Would keep a Subaru just to have them as my car servicing te several years. They are thorough, reliable, helpful and responsive to customer concerns. Would keep a Subaru just to have them as my car servicing team. More

Customer service excellent…workmanship the best…truly a well oiled operation….thank you all for everything you do well oiled operation….thank you all for everything you do More

The associate was friendly & attentive. I waited for the service it was done on time I waited for the service it was done on time More

Front office welcomed very well and provided excellent Service. I Would suggest to visit Richard Lucas for all of your service and maintenance related issues Service. I Would suggest to visit Richard Lucas for all of your service and maintenance related issues More

Outstanding customer service. The crew was very respectful and helpful. I would definitely recommend this Subaru Dealership over other locations. Jason and Ryan went above and beyond to give me th respectful and helpful. I would definitely recommend this Subaru Dealership over other locations. Jason and Ryan went above and beyond to give me the ultimate car care. More

It's always a pleasure working with John, Jason, and the whole Richard Lucas Subaru Team, from trading, buying and taking my car for service, they are the best and always make me feel as part of their fam whole Richard Lucas Subaru Team, from trading, buying and taking my car for service, they are the best and always make me feel as part of their family. Thanks John Jr. Eddie De Paz. More

I used them for service, and I must say that they’re simply an Incredible team! Beyond friendly, honest, and efficient. They are a pleasure to work with and I’d recommend them any day. simply an Incredible team! Beyond friendly, honest, and efficient. They are a pleasure to work with and I’d recommend them any day. More

Brought Subaru in for recall work and Compresser Issue - Jason & his crew were excellent! - No Games, No BS, No Run-Around Over $$ - Worth The Trip from Staten Island!! Highly Recommended! Jason & his crew were excellent! - No Games, No BS, No Run-Around Over $$ - Worth The Trip from Staten Island!! Highly Recommended! More