Richmond BMW

I moved here to VA in 2023 and that meant finding a new dealership to take my car. I only needed state inspections and finally took my car in for service. Both Rachelle and Va from the service department w dealership to take my car. I only needed state inspections and finally took my car in for service. Both Rachelle and Va from the service department were amazing in their service. Both of them offered me desk space to continue working while waiting for my car. They also were great in follow up work and scheduling appointments to work around my schedule. I hope to not have to have as much service next time, but I will be glad to return. More

Service advisor was very nice and my oil change service quick. Clean and inviting wait area. quick. Clean and inviting wait area. More

My family’s experience with Steve Lerner was second to none. From the second we walked in he welcomed us like family, filling the spaces with stories and advice and making it feel like he was on our side none. From the second we walked in he welcomed us like family, filling the spaces with stories and advice and making it feel like he was on our side rather than the dealership’s side. They call this role “client advisor” rather than salesperson these days and Steve really takes that difference to heart. If you want to shop here, don’t call, don’t go online. Walk in and ask for Steve Lerner. Be sure to ask about the time his BMW was on TV. More

This is more a review of our sales person, Steve Lerner, than BMW Richmond, but it's worth mentioning we purchased our 2024 Toyota RAV4 from here at a lower price point (and with better miles) than offered than BMW Richmond, but it's worth mentioning we purchased our 2024 Toyota RAV4 from here at a lower price point (and with better miles) than offered at the used Toyota dealership. It's also worth mentioning BMW sent us home with the RAV4 overnight as a test drive. I enjoyed buying from Steve, not because of his salesmanship, but because he really tries to help. Steve addressed all the concerns we had with the car, having the tires rotated and realigned before the sale. After the sale I noticed a slight pull to the right and Steve stayed late, attending a test drive with me, and filling the tires with air (after noticing the different air pressures and assessing that might be source of the pull). Steve isn't pushy, but he will work hard to make the deal work; ultimately for the benefit of everyone. To me that's a fair and honest exchange and I couldn't ask for more from a car seller. Thank you for your help Steve, I hope this review speaks to your character and integrity, both of which you hold in spades. More

They care . Josh, aka Star Lord, keeps you clearly informed. Don't hesitate to go there. Josh, aka Star Lord, keeps you clearly informed. Don't hesitate to go there. More

Courteous responsive and non pushy. Understood what I wanted and worked to find the right car Understood what I wanted and worked to find the right car More

Kris was a great advisor, he already looked at vehicles that I would want to see and test drive.. he gave me great feedback on what would suit myself.. I made a decision before I even walked in the door an that I would want to see and test drive.. he gave me great feedback on what would suit myself.. I made a decision before I even walked in the door and he had the paperwork ready to go! The sale of the car was easy.. and I got a good price! I would recommend the dealership to everyone! And for them to go to Kris Hafner, my advisor! More

They were able to get me the exact car I was looking for! Excellent sales people. and financial services department Everything was quick and to the point Least amount of haggling for any car I have ever Excellent sales people. and financial services department Everything was quick and to the point Least amount of haggling for any car I have ever purchased. Didn’t blow me off because I was a women , which I appreciated More

They are a great team & with excellent customer services. I would recommend them any day. I would recommend them any day. More

Steve Lerner, our salesman, was professional and fully transparent. He went above and beyond and had endless patience going through with me all the settings and workings of the car! Steve was excellent! transparent. He went above and beyond and had endless patience going through with me all the settings and workings of the car! Steve was excellent! More