Richmond Ford Lincoln

Worst car buying experience ever!!!! I purchased a preowned vehicle from here and the salesperson started out very nice. I would have recommended friends and family to him. I later found I purchased a preowned vehicle from here and the salesperson started out very nice. I would have recommended friends and family to him. I later found out that at least 3 of the features he said were on the vehicle were not. He even advised me that the vehicle took regular gas and the manufacturer actually recommends premium. When I followed up about the missing owners manual he told me I would have to print on my own from the internet or order one as it was not their responsibility as used vehicles may come without a manual. I asked about the second key and he said they would get it for me. When I called to inquire about the status of the ordered key he sent me a text advising that It was up to the customer to demand a second key (I thought that's what I was doing when I asked for the key.....at any rate I have been advised that the key is in). He told me he would provide a loaner when I brought the vehicle back for some minor repairs along with a window tint job to replace the one on the vehicle and when I attempted to arrange that his manager offered me a shuttle service. The experience is too upsetting and too much to totally outline here but I realize now I probably should have paid a bit more and gone with my gut and purchased at another dealership. Dino was the best person there to deal with and the finance person was pleasant and this the reason for the 2 stars. I see that some people have had a good exeperience but unfortunately I was not in that number. Very disappointing experience. More

Comfortable They was able to find the type of vehicle to fit my size and need. Really enjoyed working with sale representative. The vehicle took 4 days to get rea They was able to find the type of vehicle to fit my size and need. Really enjoyed working with sale representative. The vehicle took 4 days to get ready, still had a few marks and scratches. The Ultimate protection still needs to done and the crystal fusion which was a extra charge. More

Fantastic Experience! I have worked with Richmond Ford Collision Center for the 3rd time now and I have to say that each time has been a wonderful experience. This time, I I have worked with Richmond Ford Collision Center for the 3rd time now and I have to say that each time has been a wonderful experience. This time, I had the pleasure of working with Jimmy Turner, Johnny Beauchamp, and April. Jimmy stayed in contact with me regarding the appraisal, parts/supplement for my car, and kept me well updated on my car's progress. Jimmy made the transition of getting my car repairs and pick up an easy one. Johnny has worked on our vehicles 3 times and he is phenomenal and has a real talent for body work! He can put a car back to new! I can't say enough great things about his work as he is just the best. He also kept us updated! April greeted me when I came in and told me what paperwork needed to be taken care of and called the rental car company a couple times to make sure I was being picked up. I felt that her service was exceptional as well. I think Richmond Ford has a really great Collision Center team! It has been a pleasure working with them and I will continue to recommend to my friends/family. Kristi Gibson More

AWESOME CUSTOMER EXPERIENCE DO NOT GO ANY WHERE ELSE! I would like to extend my appreciation to the following for a level of professionalism, awesome customer service and a genuine concern and care for th I would like to extend my appreciation to the following for a level of professionalism, awesome customer service and a genuine concern and care for their customers that cannot be matched! Mark Revely Sof Yahiaoui Chris Vinny Ingarra Each made our experience at Richmond Ford truly awesome! We shopped RF around several weeks ago we had the pleasure of meeting Mark Revely. During that time we did not find what we were looking for on the lot. We went to many different dealerships. We had an excruciatingly painful experience at a Ford dealership in Newport News! They could learn a lot from you all when it comes to how a customer should be treated. We felt defeated in our search so I jumped on the internet to see what was available. There it was a truck that fit our needs was now at Richmond Ford. I spoke with Kayla in Internet Sales (she said it was still on lot) I told her we were on our way! When we arrived I saw that it was pulled up front! Sof introduced himself and said he would make sure we were taken care of. Mark peeped around the corner to see it was us! He said he recognized my voice. I told him “I am mad at you”!!! He said why?? I said you did not call me to tell me you had a truck on the lot. He said you specifically told me a red truck was out of the question!!! I said yes of course Red is out of the question but I said that truck out there is not red it is CRANBERRY!!! Everyone in the showroom jumped in and said YEAH MARK IT IS CRANBERRY! To tell the truth it is listed as Ruby Red. However it still looks cranberry to me! Well I have left out my husband from the start the truck is for him. He was and is so happy. He thinks it is awesome and looks so much better than the gray one we had went to Newport News to purchase that morning. I do not know what your faith is but I know God works in great ways. We feel so blessed to have come back to Richmond Ford to be able to experience working with such a great team. Richmond Ford can be proud and know that each team member represents with sincere genuine care and respect! Oh don’t forget they have nicknamed Mr. Mark Revely “CRANBERRY”. I could go on writing but words cannot match how awesome your team is! Thank you to all! Many blessings! Plus many blessings for continued success for Richmond Ford! More

That Beanie Dealer My last review I didn't realize it said 25 word minimum #xxxxxxx But here's the real review My 05 mustang was totaled out by a reckless driver a My last review I didn't realize it said 25 word minimum #xxxxxxx But here's the real review My 05 mustang was totaled out by a reckless driver and it tore me up. The vehicle was a perfect find and was used in many rally events , untouched by any mechanic but the owners who had it. I spent months saving up for that car working overtime from 8am-10pm every night for consecutive months selling insurance. This ruined me, however jazz showed his goofy self and when he brought the heat he brought the heat. I've been to plenty of dealer's in the past shopping and no one I mean no one put on their game better than this man. First off I didn't think anyone would ever see a beanie wearing salesman. When I told jazz I wanted a car with attitude he made sure to deliver. A 2014 v6 mustang with roush mods, red with a racing stripe. The minute I took that drive I knew it was the car for me. He showed me all the features, broke down the price, the whole nine. I knew from that moment not only did I have an obligation to buy this car but to also make sure jazz was the one to make the sale. Jazz has reinstalled my belief in salemenship and gave me a car I couldn't be more satisfied with. I look forward to doing more business with Ford and for the day jazz hands me the keys to my dream Roush. Thank you so much brother By the way y'all stop underestimating this man's skills with the deals. Thinking he wouldn't get the sale I'm still laughing about that. Much love to the Ford family! More

Fair, courteous and professional This is one of the best car used car buying experiences I've ever had. At no time did I feel like I was being lied to in order to get a sale. They w This is one of the best car used car buying experiences I've ever had. At no time did I feel like I was being lied to in order to get a sale. They were upfront and honest about everything to include the Carfax information and Kelley Blue Book values of my trade-in and car I was purchasing.. The atmosphere was very friendly and everybody kept asking me if I was alright or needed something to drink or eat. I had asked for an updated state inspection sticker, but then the tech saw that the rear brakes on the vehicle I was buying we're very close to failing inspection. Technically, it passed inspection but the salesman and sales manager approached me and said that they wanted to do the right thing by the customer. They gave me a loaner car until the brakes could be installed onto my newly purchased used vehicle. More

Professional, efficient, friendly, caring Wow! What a pleasant experience buying a used car (Toyota Solara convertible) from this dealership. From the first phone call, through email updates, Wow! What a pleasant experience buying a used car (Toyota Solara convertible) from this dealership. From the first phone call, through email updates, appointment arrangements, test drive, sales presentation, negotiation, price agreement and finance it all went like clockwork. If all dealerships could work like this it would serve the public well. Hats off to Jaz, Dino, Vinnie and the ladies online and phone. More

James Johnson did an excellent job I purchased an Escape from Richmond Ford in 2014, I returned to purchase a new 2017 Escape because I was very pleased with their sales and service the I purchased an Escape from Richmond Ford in 2014, I returned to purchase a new 2017 Escape because I was very pleased with their sales and service the first time, and the second time did not disappoint. It was easy, they met every expectation. More

Got our dream truck! We arrived today to take a 2015 F-150 on a test drive. We were immediately greeted by Alan Tuck in the parking lot and he had us on our test drive wit We arrived today to take a 2015 F-150 on a test drive. We were immediately greeted by Alan Tuck in the parking lot and he had us on our test drive within minutes. Really cool guy. Never felt pressured, and I felt like he wanted us to get the truck more than he wanted to make the sale. I appreciate that. We liked the truck and went inside to talk financing options. Wasn't planning on buying today, but the folks at Richmond Ford were able to get us a great price and rate(better than pre-approval through a local credit union), and we signed the paperwork and drove our new baby home tonight! Really appreciated all the time they spent with us, and all the extra work at the end of they day they put in to inspect, detail and get the truck ready so we could drive it home tonight. Mike from Sales was great and we got some weather-tech floor mats. Probably contacting him to get spray bed liner soon. Daryl was great and explained the financing and warranty options clearly and didn't mind us asking a ton of questions. They also gave us a great trade-in price for the old truck. Thanks to everyone who helped us today! More

Chris jones I took my car in to get repaired at the collision center after a fender bender. The bumper was fixed correctly but the air conditioning was not. I b I took my car in to get repaired at the collision center after a fender bender. The bumper was fixed correctly but the air conditioning was not. I brought this issue up to the dealership and got very defensive answers until I dealt with Chris Jones. He was extremely apologetic and very professional. He fought on my behalf to make sure that the customer was taking care of the way they should be. I now fully trust the dealership despite having other negative interactions because of Chris Jones. He worked tirelessly on my behalf and he had to revisit the issue several times before it was fixed to his liking. I deal with a lot of business people all day long from all different industries . Chris Jones is one of the most sincere professional individuals I've ever dealt with. He should teach a class to all of Ford dealerships in the area on how to deal with customers and how to retain customers . He clearly understands how put the customer first and knows if that's done the business will always Florish. I will recommend this dealership to everybody I know especially the ones who have a Ford or are in the market for a new car . It was not easy what Chris did he had to navigate through many different hurtles to make all parties satisfied over a dispute. Incredibly professional individual who sympathizes with the customer. That is not a generic quality. Thank you for putting an individual like Chris Jones in front of your customers Sincerely nick Fabiato More