Richmond Ford Lincoln

Stress free service! Awesome experience! I drive from Spotsy to/from work [1hr20m] and a little wrench light came on [2/17/16]. I, of course, panicked because my car hesitated when I reached I drive from Spotsy to/from work [1hr20m] and a little wrench light came on [2/17/16]. I, of course, panicked because my car hesitated when I reached the toll plaza so I called Richmond Ford when I got to my office. I spoke with Service Advisor, Susan O'Dell regarding the issue. She let me know that they were pretty busy [a good service dept would be] but that she would do everything she could to get my Escape fixed so that I would not have to use a rental any longer than I had to. Wow...someone looking out for another person in this busy world! I took my car in and Susan advised that she would let me know later in the day what I was looking at price wise and the length of time for service. She called that afternoon with the quote and said it would be Monday [2/22/16]. Susan called me this morning, I went in, picked up my 'just washed' car and even though it cost me a little over $800. I was so happy! Go figure! Happy to pay a bill. The reason? Because with all the hustle and bustle in the service department I was treated like I was the only customer of the day! It was so refreshing to be greeted with a smile and conversation and not feel like I was just a 'number'. Thank you Richmond Ford! Thank you, Susan O'Dell! I will be telling all my family and friends. I will be back! Make it a great day! Peace~~ More

Nothing but the Best!!! Awesome Service! Me and my fiancé needed a new car but I was a new car buyer with little credit. They worked so hard to get us this car. We were treated with nothing b Me and my fiancé needed a new car but I was a new car buyer with little credit. They worked so hard to get us this car. We were treated with nothing but respect, patience, and kindness. We felt like we were apart of a family, as we were walked through the entire process, step by step, and everything was explained thoroughly. God's favor worked through them as they got me a low interest rate, with 0 down!!! I was in at 7:30pm and later driving off the lot with a 2016 with 29miles. My God is awesome! My head is still spinning as I try and wrap my head around this blessing that we received. Please go to see these guys at Richmond Ford! You will not be disappointed!!! More

best car buying experience of my life From the moment I walked into the Dealership I was greeted and assigned a salesperson. I test drove several vehicles and chose the one I wanted, A 20 From the moment I walked into the Dealership I was greeted and assigned a salesperson. I test drove several vehicles and chose the one I wanted, A 2016 Ford Escape . From test driving to finance I was clear about what I wanted and my expectations were exceeded. Paperwork can be a tedious thing but the team at Richmond Ford Lincoln are friendly and knowledgeable . Great car buying experience! More

Excellent car buying experience We have now purchased 3 vehicles through Richmond Ford. They are wonderful to deal with. No high pressure sales tactics or games. I would recommend We have now purchased 3 vehicles through Richmond Ford. They are wonderful to deal with. No high pressure sales tactics or games. I would recommend this dealer to anyone looking for a new Ford and we will definitely be back for future purchases. More

Excellent Dealership We have been to many dealerships in the past, but Richmond Ford exceeded our expectations. From our Salesman Raz to signing the papers. Had our best i We have been to many dealerships in the past, but Richmond Ford exceeded our expectations. From our Salesman Raz to signing the papers. Had our best interests at heart. They were honest, caring and very friendly. Raz talked with us while we waited and helped us relax about the situation. The finance manager came to introduce himself and ended up with a brand new car with payments right where we needed them to be. They also gave us great warranty protection on the new Ford Focus and the entire process from beginning to end was phenomenal. I will definitely go back to them when we are done paying off our new car. Best dealership experience ever!!! More

Raz and Richmond Ford Lincoln Raz is the best. Helped me with every question and every obstacle and never got frustrated with me. Everyone I came into contact with didn't complain Raz is the best. Helped me with every question and every obstacle and never got frustrated with me. Everyone I came into contact with didn't complain once and always had a smile. I would definitely buy from them again. I don't have good credit but they were able to find something NEW for me! I am so happy with my 2016 Ford Fusion More

Always an amazing experience!! Chris Gold is a true professional and always a pleasure to work with when purchasing a new/used vehicle. Richmond Ford takes great care of their cust Chris Gold is a true professional and always a pleasure to work with when purchasing a new/used vehicle. Richmond Ford takes great care of their customers and always ensures a great deal! More

One of the Best I got the best deal for this amazing car. I thank each and every person who helped make this possible for the best experience possible. They helped me I got the best deal for this amazing car. I thank each and every person who helped make this possible for the best experience possible. They helped me figure out a plan that's best for me while explaining and breaking it down for me to understand this. I'm extremely satisfied with the car and the customer service! More

Amazing customer service since day one I started dealing with Austin in June when I was looking to purchase an explorer, "we" were unable to find one in the short time span I had, but he ne I started dealing with Austin in June when I was looking to purchase an explorer, "we" were unable to find one in the short time span I had, but he never stopped helping me, my husband and I traveled up North to look at one, and he called me throughout the day to make sure we were ok. We then found one at Sheehy, most dealers would push you into something they have, what works for them, and he never did that. I still feel like that was his sale, he did the work, walked me through every step, and what to watch out for. And if that wasn't enough..... We decided to trade in a Lancer that we no longer needed, my husband has never had anything new, and we didn't think we could buy new quite honestly. We suffered from the economy like many others a few years ago, amongst other heartbreaking moments in our lives. So, this was just another disappointment when we didn’t think we could buy a new truck. Everything we found that was used didn't spark my husband’s interest. You could see the disappointment on his face. After a surprise call from the credit union, I received the go ahead for the new truck. I immediately called Austin to tell him the good news. He was just excited as I was. My husband had no idea, Austin "hid" the truck, Jose tied the balloons and Linda kept my husband distracted & made sure there was a bow on the hood. Everyone in the dealership knew except for my husband. They walked him out to the back of the dealership, Austin told him there some used trucks he wanted him to look at, one was 13' with 75k miles on it, and my husband's reaction was "well...” He told him he was going to check on a detailed truck real quick (it was his truck)....as the garage door opened....my husband kept trying to look under the door, we he realized....his eyes filled up with tears (he would kill me if he knew I was writing this, but I feel like its important). Jose asked him if he wanted to test drive it, and he was so excited he was ready right then, Jose said 'Wait! I need to put tags on it!” This group of people have laughed with me (Especially Carlos ...I mean Jose! haha), comforted me when I cried from stress and worry, never made us feel like "just a customer", dealt with me when I was at my worst and never once seemed irritated, and took a chapter in our lives that seemed like it was a never ending batch of bad luck, into a dream come true. No amount of words will ever explain the joy and happiness that moment brought to my husband and me. Especially to Austin, without him, neither one of us would have had our dream vehicles. He always made me feel like everything was taken care of, even towards the end. I could never do the job they do. And I will never buy from another dealership, this dealership is truly family owned, and just like family, they take care of you. Thank you for everything guys! More

Amazing, Excellent Service, They aim to do their very best!! My husband and I needed a car our engine blew in the car we had. He called Phillip Noel and we went in to meet with him and to look at vehicle. Philli My husband and I needed a car our engine blew in the car we had. He called Phillip Noel and we went in to meet with him and to look at vehicle. Phillip did everything he could to make us comfortable and he explained everything to us in great details. He showed us the advantages and disadvantages he did not leave out any details. There was pure excellence in his service even in the process, he stayed with us every step of the way. He was upfront and honest and explain everything regarding the process and even the vehicle itself. Phillip connected us to the best associates as well Casey Longest she was so friendly and helpful!! THIS WAS SUCH A WONDERFUL EXPERIENCE - WE ARE STILL TRYING TO WRAP OUR HEADS AROUND THE WONDERFUL BLESSING WE RECIEVED AND THE EXCELLENT SERVICE EXPEREINCED THROUGH THE PROCESS!!! RICHMOND FORD KEEP DOING WHAT YOUR DOING AND HIRING GREAT PEOPLE LIKE PHILLIP AND CASEY !!! YOU WILL GO VERY FAR WITH ASSOCIATES WORKING FOR YOU THAT TRULY UNDERSTAND THE BUSINESS AND CARE ABOUT THE CUSTOMERS!!! THANK YOU ALL!!! More