Richmond Ford Lincoln

Difficult Request a Success Franco Perrone & Phil Noel worked with me for over a month to find a replacement to the 2013 Ford Edge Limited I had leased three years earlier from R Franco Perrone & Phil Noel worked with me for over a month to find a replacement to the 2013 Ford Edge Limited I had leased three years earlier from Richmond Ford Lincoln. I had decided my perfect vehicle was a 2016 Lincoln MKX Reserve FWD with 22 way power seats among other cool features. As this vehicle is a new redesign with unique options it was very difficult to find, but Franco tracked it from the factory to its destination in Savannah, GA where it was delivered on 12/21/15. Franco negotiated with Fairway Lincoln to get it and they along with Richmond Lincoln made it a reality. Franco's goal was to have the vehicle prior to Christmas and to his credit I took possession today, 12/23/15. The entire staff I dealt with were very accommodating and patient, answering all my many questions. I appreciate the service and after already three years of business will continue to speak favorably of Richmond Ford Lincoln to everyone. More

Special!! I was in need of a new vehicle for the holidays and Justin and Wayne helped me start the holiday season correct helping me to purchase the best deal o I was in need of a new vehicle for the holidays and Justin and Wayne helped me start the holiday season correct helping me to purchase the best deal on Black Friday. Not only did I get a great deal I got a great car and a great buying experience as well. Two Thumbs Up!!! More

The sales team were Great! I met with Justin, and he was very energetic and friendly, he answered all of my questions and worked very hard with his team to see that I was able t I met with Justin, and he was very energetic and friendly, he answered all of my questions and worked very hard with his team to see that I was able to get the vehicle I was interested in at a fair and reasonable price. More

Awesome experience Made car buying easy,Raz is awesome.Thanks so much to everyone who helped us. Love my new Lincoln. I would definatly buy from them again. Made car buying easy,Raz is awesome.Thanks so much to everyone who helped us. Love my new Lincoln. I would definatly buy from them again. More

Excellent I cannot say enough about Chris Burnette his customer service skills are excellent. He is so friendly and so warm yet he gives you all the personal p I cannot say enough about Chris Burnette his customer service skills are excellent. He is so friendly and so warm yet he gives you all the personal professional respect that you deserve while spending your time and money purchasing a car from Ford. He helped me and my daughter, he was so patient and so understanding. This was her first time purchasing a vehicle and she had no clue and I wanted her to have the experience of purchasing a car for herself. Chris showed her five cars, test drove two, and she end up purchasing the very first car we test road in the Ford Escape. She was afraid to drive. Chris made sure that it fit her and that she loved it before we even talked about prices, monthly fees or down payments. Chris made sure he was comfortable with everything before we went in to talk to Casey. Casey was the best. We told her what monthly payment my daughter was comfortable with and that's exactly what she got us; almost to the penny. It was almost as if she was making the loan to my daughter herself. Casey, got my daughter everything she wanted at the monthly payment that she wanted to be. Chris and Casey are a wonderful team. We will be purchasing all out cars from Ford with Chris and Casey. More

Wonderful service! My parents and I just bought a Ford Escape with you all and the service was flawless! Jessica was very knowledgable with the vehicle and put to rest a My parents and I just bought a Ford Escape with you all and the service was flawless! Jessica was very knowledgable with the vehicle and put to rest any questions or concerns we had! I will definitely be back again the next time we need a vehicle or maintenance! More

Awesome Customer service After visiting other Ford dealerships walking into Richmond Ford and being greeted by Justin was a breath of fresh air. Justin listened to exactly wha After visiting other Ford dealerships walking into Richmond Ford and being greeted by Justin was a breath of fresh air. Justin listened to exactly what I expressed my needs were from vehicle type to pricing. The first vehicle he showed me fit my needs at the price I wanted with additional features. I felt no pressure and the financing was very easy. They worked with me with my compromised credit to achieve a comfortable price. My entire experience was beyond my expectations. Honesty, integrity and friendly are the key words to express Richmond Ford and Justin Lynch. More

Great Experience I am usually not the one to write reviews, but my parents and I had a great experience with Jessica. We recently purchased a 2015 Ford F-150 and its t I am usually not the one to write reviews, but my parents and I had a great experience with Jessica. We recently purchased a 2015 Ford F-150 and its the xxxx (sorry for the profanity). Jessica was very knowledgable about the features and why the F-150 would be a better option than a Chevrolet Silverado. We ended up picking the Ford F-150 and could not be more satisfied with our purchase and the quality service we received from Jessica and the Richmond Ford Lincoln Dealership. Highly Recommend. More

Best Experience My husband and I were in the market to buy a new truck in preparation for our first child entering the world in just a few short weeks. We needed a v My husband and I were in the market to buy a new truck in preparation for our first child entering the world in just a few short weeks. We needed a vehicle that was safe and reliable. After looking at two other dealerships that day we were recommend by friends to Richmond Ford Lincoln. Upon arrival we were greeted by a fantastic sales person, Justin as well as many of the managers. We came in looking for a specific vehicle that we thought was the best we could afford on our budget. However, we were offered an AMAZING deal on the truck of my husband's dreams. After a long day of car shopping we arrived at this dealership at 7:15pm and were driving away in a brand new vehicle that very same night. All the other dealerships tried to sell us something on the lot that was convenient for them. At Richmond Ford Lincoln they found the perfect vehicle that happened to be at another location, but they took us to it right away. Everyone was extremely accommodating. We could not be happier with the service we received! We left feeling like the entire team really cared about us and came together to make it possible for us to get the best deal for our growing family. My husband is now driving a truck he never thought he would own at a completely reasonable monthly payment! We are so thankful to Justin, Austin, Franco, and Daryl for all of their hard work. We can not express our gratitude enough! More

great and will tell ! Jt and Austin are not only wonderful sales men they are wonderful people.. They really went the extra mile to make sure everything was explained and u Jt and Austin are not only wonderful sales men they are wonderful people.. They really went the extra mile to make sure everything was explained and understood.. You all are really the best with customer service... Everything was wonderful... More