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Rick Case Acura
Fort Lauderdale (Plantation), FL
2,425 Reviews
Welcome to RICK CASE ACURA, America’s first, and for many years largest Acura dealer.
At RICK CASE, where the culture is treating every customer as we would our best friend, YOU are Number 1 for the past 27 years. We always work diligently to provide excellent service, best value products and facilities of the greatest convenience. Our goal is to always offer a pleasant experience that exceeds our customers’ expectations while operating at the highest level of integrity, honesty and professionalism.
All of our staff invites you to visit to experience the RICK CASE WAY.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,425 reviews
February 15, 2021
Friendly staff who all acknowledged my presence. A safe environment for the most part but would encourage employees all to wear masks while in the building. Just one employee though the rest were all weari environment for the most part but would encourage employees all to wear masks while in the building. Just one employee though the rest were all wearing masks More
by Efcjoh
Employees Worked With
Helpful February 15, 2021
I was disappointed with the service, I have the maintenance plan and expected that my car would be washed & vacuum. The car was not vacuumed, if the car was put through the automatic wash it was no maintenance plan and expected that my car would be washed & vacuum. The car was not vacuumed, if the car was put through the automatic wash it was not wiped down, you should be familiar with the ILX, the inside doors all the dirt was all collected. More
by Cperrot
Employees Worked With
Service appointment was scheduled with Keith, Keith was very pleasant and helpful. However he was not the the service rep that the logged in the car the day of the service.
February 14, 2021
Excellent experience . I am glad I chose Rick Case Acura to purchase my new car. The people really make you feel like family. It was great to purchase my new car. The people really make you feel like family. It was great More
by JT
February 14, 2021
Every time my car has a problem I trust no one but Rick Case Acura. The service I’ve received in many occasions has been oustanding. Each and every time the problem was fixed in a timely fashion Case Acura. The service I’ve received in many occasions has been oustanding. Each and every time the problem was fixed in a timely fashion More
by vienmuco48
Employees Worked With
February 10, 2021
Great service , terry jarvis and Francisco Garcia . Really care about delivering top service. Also dean is a very good service manager . He really cares about taking care of the customer. Really care about delivering top service. Also dean is a very good service manager . He really cares about taking care of the customer. More
by cbkfin
February 10, 2021
As always, I received great service from Rick Case Acura service. I received recommendations for which service I needed immediately and which service could wait. service. I received recommendations for which service I needed immediately and which service could wait. More
by Haydenthomas
Employees Worked With
February 10, 2021
Had my car towed Sunday night to VW. Spoke with TAO approx. 8:15 a.m. MON. Said he would get back to me in 2 to 3 hours to let me know what was going with my car. After me waiting MORE than 6 hours, approx. 8:15 a.m. MON. Said he would get back to me in 2 to 3 hours to let me know what was going with my car. After me waiting MORE than 6 hours, I had to phone Tao, because he never contacted me. This tells me 1.) Tao 's word has no value (can NOT be trusted) and 2.) He doesn't value me as a customer, because he chose to ignore me for more than 6 hours! Then, he tries to glad-hand me when I went to pick up my car as if to "make it all better". What a disappointing experience! More
by RazzedbyVW
Employees Worked With
Tao
February 10, 2021
Excellent service! Loved Francisco’s personal touch in meeting me at my car as I pulled in and addressed me by name! I had never been to this service department before. Provided a loaner car due to time meeting me at my car as I pulled in and addressed me by name! I had never been to this service department before. Provided a loaner car due to time it would take to do my service. I live right by Rick Case Honda in Weston and because of the service I received today, I will drive the distance to continue to receive this excellent personal service. Humbling to know nice people still exist! Thank you More
by Fishpeeple
Employees Worked With
February 10, 2021
Experience was great, we did our research and shopped around. Compton our salesman was helpful from the start texting back and forth saving us time at the dealership. Got super deal and they gave me fair around. Compton our salesman was helpful from the start texting back and forth saving us time at the dealership. Got super deal and they gave me fair value for my trade thanks to Mo. We feel great about our Rick Case Experience More
by Charles
Employees Worked With
Other Employees :
Mo Husein
